Dreams - Weston super Mare Reviews 

205
TrustScore 5 out of 5

4.8

The Wyvern Centre, BS23 3YY Weston Super Mare, GB


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See what reviewers are saying

Rated 5 out of 5 stars

There was a good rapport between Andy and myself. He had what I wanted a bed with drawers that I accepted,and the chance to have my old bed removed once my new bed had arrived. The rest of the cre... See more

Rated 5 out of 5 stars

Very polite and helpful very friendly offerd us a cup tea or coffee put us on a bed to suite which we very relaxing

Rated 5 out of 5 stars

Looking for soft pillow top mattress Welcomed politely into store and left to browse with not pressure, once we identified the style Sam was available to assist with our questions and was kno... See more

Rated 5 out of 5 stars

We were greeted by John at the Weston super mare branch when we walked in discussed what we were looking for John was very helpful showing us the options available to us we were offered a drink after... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • The Wyvern Centre, BS23 3YY, Weston Super Mare, United Kingdom

  • 02081455236

4.8

Excellent

TrustScore 5 out of 5

205 reviews

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4.8

All reviews

(205)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant services

Absolutely brilliant services, Ken was very informative, Id never taken the diagnostic bed test before but it was really good, And without being told anything to sway my decision i chose the mattress which the computer best suggested to our sleep preferences, 1 week in and we are having the best nights sleep ever, we dont want to get out of bed ! the deal i originally saw said online purchase only Ken was able to sort it so we dealt with a human ( so much better) and ensure that we got exactly what we needed

31 August 2024
Rated 2 out of 5 stars

Easy purchase on line

Easy purchase on line. Delivery drivers were lovely.
We went in to the shop to have a look but weren't approached by staff like the other customers were and didn't for some reason get treated the same so we chose not to consider buying in store.

1 September 2024
Dreams - Weston super Mare logo

Reply from Dreams - Weston super Mare

Good morning,

Thank you so much for taking the time to leave us your feedback and for speaking with me this morning.

I am very sorry that you feel that you were treated differently compared to other customers. I am glad that we could discuss this in more detail, as I will be sharing my notes with the stores area manager.

I have sent you an email and will be happy to assist you, if you require any further assistance, either now, or in the future.

Many thanks,

Kishan

Rated 5 out of 5 stars

Excellent service

From walking in the shop thinking where do I begin, the sales man was very helpful, understood how I felt. Excellent service from start to finish.

17 August 2024
Rated 5 out of 5 stars

Bed delivery

Bed was delivered on the day specified and exactly on time. The delivery driver was very polite and carried the various parts on and explained how it went together.

17 August 2024
Rated 5 out of 5 stars

Great help from Ken

We had been dithering for a while about a new mattress and Ken at Dreams WestonSuper `Mare was most helpful and guided us to what we think is the best solution for our needs. I rate his service 5 star without a doubt.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Prompt service, delivery at a convenient time, and very helpful delivery men who carried the bed up to the bedroom. They even wore overshoes to protect our flooring.

6 July 2024
Rated 5 out of 5 stars

I had a good experience at Dreams the team of trained staff helped me pick the right mattress.

I had a good experience at Dreams when seeking a new mattress. My requirements were listened to and I was guided to the appropriate mattresses in store. I made my choice and after payment received my order in the time quoted by delivery team. No hitches, no problems encountered. Then bliss, the comfort of restful sleep. A brilliant team that knew their stuff.

29 June 2024
Rated 5 out of 5 stars

Great Service

Both members of staff I came in contact with in store were brilliant their knowledge and helpfulness was great, I would highly recommend dreams Weston Super Mare due to this alone aside from that the store was clean welcoming and I didn’t feel rushed in anyway.

21 June 2024
Unprompted review
Rated 4 out of 5 stars

Very pleased with our purchase

Very pleased with our purchase. We have no complaints. The sales person John was very helpful, in choosing the right bed at an affordable price. And the bed was delivered as promised. It is extremely comfortable thank you

20 April 2024

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