Excellent service from Joanne. Nothing was too much trouble for her and she explained everything very clearly. Was offered a hot drink. Joanne was very friendly and it was nice going into a shop where... See more
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the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... See more
Joanne went out of her way to help us choose a bed, showing us all the options and explaining the various choices.
What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Castlefields Retail Park, NN8 2DP, Wellingborough, United Kingdom
- 01933718308
4.7
Excellent
185 reviews
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Excellent service from beginning to end
31 August 2024
Two new beds for elderly mum and disabled brother …
Two beds being delivered to my elderly mum and disabled brother.
Mum said the two men were lovely.
Took the old bed and mattresses
Brought in the new ones put them together and showed them how to work the remotes there was just one snag, the remotes are the wrong way round, up is down and down is up? Apparently they are getting new ones? We will see!
22 August 2024
Excellent choice of mattresses
Excellent choice of mattresses, knowledgeable staff and good payment terms. Delivery was on time and efficient and the old mattress was removed for an additional cost. Best of all, the new mattress has already resolved my back problems which was the primary reason for getting a new one.
3 August 2024
Dreams
We were very happy with the service and delivery. Darcie was informative, friendly and did not rush us in making our decision. She answered our many questions patiently!
We were offered a drink and used the sleep match, which was great 👍
A good range of beds and mattresses to choose from and more online. Delivery was free and we were contacted before delivery. Delivery was quick and the delivery people took their shoes off and took away our old stuff, quick and efficient.
We went back into the store after delivery as we had a question and Darcie was again helpful and put our minds at ease. We are currently doing the 100 days on our tempur mattress, so far so good !
2 June 2024
The bed analysis machine helped us make…
The bed analysis machine helped us make our choice and then the knowledgeable staff were reassuring and listened us and what we needed. Delivery was also speedy and efficient
2 June 2024
The lads that delivered me my mattress…
The lads that delivered me my mattress were so helpful they took their shoes off on entering my home .there was no problem getting by the stair lift and on putting the mattress on the bed took the protective cover off.and were gone within 5 mins .great service.
25 May 2024
Sleep solution
Informative staff both in store and delivery crew.
Product delivery day and time spot on and naturally, some peaceful nights since.
27 April 2024
Excellent Buy.
Excellent product it took a few nights to get used to as advised by the dreams staff, and now getting restful sleep
20 April 2024
From the helpful lady in the to the two…
From the helpful lady in the to the two guys who delivered the mattress. Faultless.
23 March 2024
Greats mattress and service
Good knowledgeable sales person who helped us, nothing was too much trouble for them
We tried a few beds, and decided at home after a discussion over which we thought would be best for us
I went down to the shop spoke the the sales person and as discussed we got the discount that were offered and a further discount with my Defence Discounts Card which was great
Choose a delivery date, I was contacted by the driver and given a rough time they arrived within 10 mins of that which was good
They came in asked where we wanted it to be placed showed them they came in had shoe covers or removed their shoes put it where I asked and left
Very good and painless service
Highly recommend, great service😁👍
2 March 2024
Delivery men very good and helfull…
Delivery men very good and helfull taking pictures and mirror off the wall to prevent damage and health and safety.vrryimpressed with the service
Thsnkyou
20 February 2024
Brilliant experience.
From going into the shop and being seen buy a truly helpful sales girl, to having my bed delivered, it's been an absolute pleasure, the bed is everything i could of wished for.
29 February 2024
We needed a new mattress
We needed a new mattress. We weren’t rushed. We were shown every option in a manner we could understand. We were made very welcome. Our purchase came on the date agreed. All staff involved in the shop and with the delivery were excellent.
22 February 2024
Delivery staff were very helpful and…
Delivery staff were very helpful and polite. Also very swift and professional.
23 February 2024
No pressure at all in shop
No pressure at all in shop, staff took time to show us all options, very patient, no hard sell. Delivery was very well organised, communication very good, staff who delivered explained everything, would not hesitate to recommend.
10 February 2024
From ordering to fast delivery
From ordering to fast delivery, very friendly & polite staff. Excellent product. 1st class all the way👍
20 February 2024
Good service throughout
Good service throughout, pleasant staff. Delivery was on time and no fuss. Friendly delivery men
14 February 2024
Unprompted review
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