Kieren and Richard were great. As we entered the Warrington store, we felt welcomed. Kieren showed us around and talked about what mattresses would best suit our sleeping style and we found the perfec... See more
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Staff in shop were really attentive and determined to make us feel as comfortable as possible during the experience. Shout out to Dee who guided us through the scanning and suggestions without ever fe... See more
Initially a good experience buying our mattress, the store manager was great. Went back for some pillows on a Saturday morning and not a smile to be seen, no welcome, lacklustre help and smelt of ener... See more
Company replied
I dealt with a sales person named Richard he was very knowledgeable friendly and didn’t rush me. He recommended a few mattresses which would suit wot I needed Not rushed at all. Thank you Richard... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3a Junction Nine Retail Park, WA2 8TP, Warrington, United Kingdom
- 01925906038
4.8
Excellent
312 reviews
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I received very helpful advice and guidance
I received very helpful advice and guidance in choosing my new bed and mattress without being too pushy.
Delivery and installing went perfectly with care and consideration to avoid any damage to walls and furniture.
10 February 2024
In store experience very very good and…
In store experience very very good and delivery brilliant too
4 February 2024
Excellent service
Excellent service and helpful advice to meet our needs. Fast and efficient service from knowledge and friendly staff.
3 February 2024
Unprompted review
Buying here is a dream
Staff were curtious helpful and understanding. Also very patient as I tried to decide between 2 mattresses. I was offered a drink on several occasions during my visit.all my questions where answered. The purchase was a very pleasant
experience .
4 January 2024
Brilliant and efficient service.
Assistant made it easy to purchase, delivery guys superb, they were unable to finish the job, but second guy was there within the hour to finish the job Only complaint we were promised a mattress cover that didn't turn up.
18 December 2023
Fabulous
Great experience in store staff really knowledgeable and helpful. On time delivery and team were very respectful
28 January 2024
A comfortable experience.
The sales team were very professional, knowledgeable and helpful. The shop was well laid out and comfortable.
27 January 2024
Great staff always there to help
Great staff always there to help, my daughter bed arrived on time, from the moment I brought the bed and mattress I’ve had no problems. Great service.
22 January 2024
The assistant is the shop was very…
The assistant is the shop was very helpful and knowledgeable, the shop manager did our final order and was very helpful and offered advise.
The delivery men were great and curiouser and the mattress is great, so comfortable
19 January 2024
Good Services
The employees of the company were very careful in moving the goods into my house and helped me build a bed. It felt very friendly. I am very satisfied with your service and will recommend it to my friends.
4 January 2024
Professional bedding expert
We had a fantastic experience with Christopher at the store. He expertly introduced us to the Sleepmatch and guided us to mattresses tailored to our preferences. Christopher's professionalism stood out as he explained mattress differences, recommended accessories, and detailed the delivery process. His thoughtful touch in suggesting suitable pillows for our individual needs made the whole purchase enjoyable
27 December 2023
Unprompted review
Amazing service from toni couldn't be better
17 December 2023
Fantastic experience so happy.
The whole experience was excellent from the tech which contours the bed to match your body was amazing 👏 the sales person was very knowledgeable also the coffee was very nice 👌 the mattress we selected after trying the ones the computer recommended is lovely so comfortable. We had bought a well advertised one on-line but just couldn't get used to it so sent it back. So went back to the good old way of try before you buy.
25 November 2023
Very helpful in making my purchase
8 December 2023
New mattress
The new mattress was delivered exactly on time and Steve the driver kept us fully up todate on the time of delivery, excellent service.
1 December 2023
5 Star Service
From the in store experience with the sales staff who were all extremely knowledgeable to the delivery guy wo was so polite and helpful the service was 5*. without appearing to go over the top, there really is a lot that other companies could learn from how Dreams run their business
30 November 2023
Excellent product
Bed delivered and installed without any fuss al packaging removed when bed assembly completed
30 November 2023
Excellent customer service in store and…
Excellent customer service in store and excellent service on delivery
18 November 2023
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