Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... See more
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The lone assistant was helpful and patient for my elderly mother in law. In the end we bought a mattress so it was worth visiting.
Excellent service from the showroom to delivery and construction. I couldn’t be happier with my new bed, delivered on time and the two guys who came to build it were friendly efficient and it was done... See more
Very helpful staff - no pressure into buying a new mattress. Listened to what we needed. Unfortunately after ordering we realised our first choice wouldn’t go up our cottage stairs but this was not an... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, United Kingdom
- 01872491501
4.8
Excellent
252 reviews
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I have already replied to this request
I have already replied to this request, and told you how pleased I was with the service.
22 September 2023
Good service excellent delivery process.
Delivery was at the time and on the date we were told and the delivery team spent a full hour in our home to put together the many metal elements of our guest bed. They were determined to get it right which they did and we very much appreciate their attitude in completing the job to correct standard.
13 August 2023
Superb customer service and attention
Superb customer service and attention, excellent clarity in purchasing options, clear delivery options which were well communicated and seamlessly delivered.
13 August 2023
Very helpful staff
Very helpful staff in the shop and then delivery was as planned and no problems.
Son is loving his new double bed!
28 July 2023
Great communication all the way through…
Great communication all the way through my purchase to delivery, friendly staff and delivery drivers, pleased with bed
20 July 2023
Very satisfied
Salesman was very helpful, listened to what we wanted and directed us to the products within our budget. Delivery was as promised and delivery team super efficient. Overall very satisfied.
9 June 2023
Kioni‘s knowledge and friendly help…
The knowledge and friendly help given by Kioni, and the use of the personalised sleep needs testing equipment enabling me to make a confident choice of the best product for me and for my partner…
6 July 2023
Unprompted review
Very happy with our purchase
4 July 2023
Great service very helpful and friendly…
Great service very helpful and friendly throughout my visit
30 June 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cannot look around the shop in peace
Cannot look around the shop in peace. Pressure you into buying. When advised the mattress we purchased hasn’t even lasted a year. Do not buy The Hyde and Seek j less you want problems. Leave the reviews on this mattress before buying. Ours have caused both of us terrible shoulder problems
30 September 2022
Unprompted review
Reply from Dreams - Truro
Hello Kay
I am sorry to read how disappointed in the service you received in store and with your Hyde & Sleep mattress.
I would like to look into the shortfalls you have described, but I cannot identify your order from the information provided.
I have asked for more details via Trustpilot's Find Reviewer tool. When these are to hand, I will get in touch so I can establish a better grasp of the issues that have upset you.
Kind regards
Peter
very polite very good sales team.
24 June 2023
Really good customer service
Really good customer service
Mattress is great
Delivery men on time polite and even though they didn't have to, took their shoes off to take mattress to bedroom
24 June 2023
All round outstanding service
Excellent service from the moment we walked into Dreams. Beds and mattress are worth every penny and easy to build. Delivery men were excellent also and put the beds into each room we needed them in. I would highly recommend Dreams
2 June 2023
All members of staff we dealt with were excellent
All members of staff we dealt with were very knowledgeable and helpful. There was absolutely no hard-sell.
21 June 2023
Great service bought a mattress and very comfortable.
Great service. Would you use again and recommend.
15 June 2023
Really impressive service!
Went in store and was really impressed with the knowledgeable staff who helped make our purchases easy
9 June 2023
Super easy and supportive experience…
Super easy and supportive experience from walking in to walking out. Someone on hand to answer all my questions and offer support but not pushy or overwhelming in the slightest. Made it feel like I could make the right decision in my own time whilst being as informed as possible.
3 June 2023
Unprompted review
Customer service was good product is…
Customer service was good product is unsatisfactory for price..
15 May 2023
Reply from Dreams - Truro
Good morning Gary
Thank you for your review. I am glad you were happy with the service received in store, however I am disappointed you are finding the products do not match your expectations.
I have sent you an email to request additional information, and I hope we will be able to reach a resolution shortly.
Many thanks
Peter
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