Justin from Dreams Taunton is pretty flippin awesome. He sorted out my mattress exchange and refund efficiently, painlessly, and far quicker than I thought possible in the modern world.
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See what reviewers are saying
Sentry was delightful. She greeted us warmly upon entering store and was very helpful in measuring body weight to mattress and allowed a chance to try several mattress, without trying to influence sal... See more
We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... See more
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, United Kingdom
- 01823772479
4.7
Excellent
178 reviews
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On time kept us informed at all times…
On time kept us informed at all times we are very pleased with our purchase and very quick exchanging mattresses
29 March 2024
Tricia
Tricia, what Can I say, amazing, so helpful and knowledgeable, perfect service. A pleasure to be served by her. So calm when all there symptoms went down and honoured all the sale prices when there symptoms came back online
Thanks
19 March 2024
Unprompted review
Very helpful friendly staff
Very helpful friendly staff, although busy we never felt rushed and were encouraged to take as much time needed to test the mattresses to ensure the right decision was made
24 March 2024
Unprompted review
Friendly, helpful non pressured team at Taunton.
The team at the Taunton store are friendly and make you feel as ease and amswer your questions.
Our mattress is amazing. From our first night it has been amazing. Perfect sleep every night.
We added new pillows, 7.5 tog duvet and Therapur mattress protector to complete our new purchase and add to our best nights sleep.
21 March 2024
Dealt with Aaron at the Taunton store…
Dealt with Aaron at the Taunton store of Dreams - very knowledgeable guy and good to do business with - not a pushy salesman and not all the usual sales chatter, just good honest advice.
29 February 2024
Unprompted review
Patricia made everything stress free
Patricia made everything stress free. Everything was explained very clearly. The store was spotlessly clean.
24 February 2024
Unprompted review
Single mattress +2 headboards
Lady very helpful in the store.
Delivered on the day stipulated in fact arrived about 30 mins earlier than arranged but telephoned me to check this was okay beforehand.
22 February 2024
Excellent service from all involved
Excellent service from all involved - Aaron in store and the delivery guys. Everyone was so helpful and friendly.
11 February 2024
Impressive Service
We are suspicious purchasers. We try and avoid salespersons. Dreams assistant persuaded us to try their test bed without pressure. It was an odd experience but gave us a list of mattresses to work on. Having eliminated one due to personal preferences, we were led to the first, which was ideal but the assistant insisted that we try several including mattresses of different hardness. We went back to the first one. She was very well informed as she had visited the factory and seen the whole process.
The delivery went very well and efficiently. A most impressive purchase.
9 February 2024
Very knowledgeable and friendly…
Very knowledgeable and friendly service. Did not feel rushed to make a decision. Staff checked with me to make sure I had all the information I needed.
2 January 2024
Really freindly and helpful in choosing…
Really freindly and helpful in choosing what we needed.
3 February 2024
Excellent service from sales person and…
Excellent service from sales person and delivery guys were brilliant
27 January 2024
Great service from Dreams
The customer service was great.Aaron was really helpful. Also they delivered on the day and within the timeframe they gave me.
The guys who brought the mattress also explained to me what I should do to ensure that it gives me the best experience.
12 January 2024
QUITE PLEASED
Great customer service with adequate information to make informed decisions every step of the way. Happy with the product, a beautiful addition to my home.
15 December 2023
Purchase of a new bed
Great reception at the start, followed by a careful demonstration of what we needed. The paperwork was dealt with easily. At a convenient time, the bed was delivered and set up perfectly. Care was taken by the delivery men. Very good service.
3 December 2023
Better sleep and sweet Dreams
Great service, plenty of time to try out different mattresses as well as the electronic sleep prescriber which tells which type of mattress is most suitable.
We are now enjoying so much better sleep - and sweet Dreams!
3 December 2023
Very Happy overall
The sales assistant Tricia couldn’t have been more helpful, professional and was very knowledgable about her products and has very likeable and engaging personality, a credit to the store. It was a nice that we felt that we were not being followed around the store by a salesperson in pursuit of a sale, unlike we have found at other stores.
The whole experience was pleasing and very professionally conducted, we liked the apparatus to identify the most appropriate mattress for our body types.
We would definitely consider returning if when we need to buy again
27 October 2023
Unprompted review
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