The shop assistant was great, really helpful and informative. She advised several beds which would be suitable but wasn’t pushy.
Location
Switch locationUnit 1, Jolly Sailor Park, Bitterscote Drive, B78 3HD Tamworth, GB
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See what reviewers are saying
Helpful and friendly sales lady - the bed was delivered just as planned and after a straightforward home assembly by myself it is exactly what we wanted. Very happy with our experience with Dreams
Purchase and delivery excellent but 2 faults with bed and mattress. One drawer not shutting right just in kne corner of drawer and thread not sewn in right on mattress. Have let customer services... See more
Company replied
The whole buying experience was calm the sales lady was patient understanding and helpful I now have a mattress that soothes every part of my body , I have osteoarthritis and deterioration of the s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1, Jolly Sailor Park, Bitterscote Drive, B78 3HD, Tamworth, United Kingdom
- 02045327175
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Excellent service
The shop assistant was great, really helpful and informative.
She advised several beds which would be suitable but wasn’t pushy.
Brilliant service thank you
Brilliant service 😊great matris thank you .staff very helpful thank you .
it was delivered when they said it…
it was delivered when they said it would be ,the delivery men were very cheery and polite ,cant fault them at all
Helpful and friendly sales lady
Helpful and friendly sales lady - the bed was delivered just as planned and after a straightforward home assembly by myself it is exactly what we wanted. Very happy with our experience with Dreams
The nember of staff was very helpful …
The nember of staff was very helpful and patient while I made my decision making my experience very good
Sleepmatch solved the problem!
I enjoyed using the Sleepmatch at Dreams which guided me to the most suitable mattress type for my needs. It was then easy to select between the mattresses on offer.
The staff were welcoming and friendly.
A very pleasant experience.
Looking for a re-placement bed mattress.
There was nothing great about the shopping event, just a normal day's shopping. Re-search was done on-line of the goods required, then a follow up to the shops to view the products. A decision is made which shop offers the products required and at the right price.
The frame was a bit fiddly to put…
The frame was a bit fiddly to put together, but everything else is fab.
Nearly perfect experience!
Recently visited a Dreams store to purchase new beds for myself and my 13 year old son. The “bed test” was fun and useful. In store service fantastic - Katie spend a long time with us, was very accommodating and provided great advice!
After leaving the store I realized that the bed frame would not fit in the room so had to amend my order. All staff were excellent - however I felt somewhat limited by their systems and it was frustrating to find that the delivery date may change despite only removing one item from the order (although in the end no change was necessary I had to sit through the explanation 3 times).
Delivery was excellent though again what the systems were telling them did not tie up to what I had been sold in the showroom!
Really pleased with the beds and the customer service throughout - just a few tweaks would have made this a thoroughly pleasurable purchase experience!
Great service great product
The shop staff are very knowledgeable…
The shop staff are very knowledgeable and guide you and help you pick your items the delivery men are very good and helpful
New King size ottoman bed from Dreams.
Arrived on time, assembley by delivery team within the hour. Seemless experience. Recommended!!
Courteous well informed and co siderate
Things went like clockwork
Things went like clockwork , I was pleased with the item aand delivery!
Delivery was prompt well within the…
Delivery was prompt well within the delivery time slot and the delivery guys were polite.
The only concern I had was that one of the delivery men said my old mattress which I paid to have recycled, would be going in the skip! They back tracked their comment when I challenged them!
We found the products we required…
We found the products we required having failed to obtain these from competitors and received competent advise from the salesperson at the store
May use AI-assist with repliesRead more
Most uncomfortable mattress I’ve ever slept on!!
Had a new Tadley mattress on the 9th December the next morning I had a strained shoulder which is still painful!
I find the mattress hard and unforgiving very difficult to get comfortable
I am thinking of getting a topper to make the mattress more comfortable
I tried 3 mattress and chose the one which had some give in it this one seems so much harder than the one I chose
Can you suggest anything I can do?

Reply from Dreams - Tamworth
Bed arrived on time glad we went to…
Bed arrived on time glad we went to dream best night sleep I had in a while
We haven’t used the mattress yet as…
We haven’t used the mattress yet as it’s for a guest bedroom. However, the young chap who served us was professional and very knowledgeable on their products, also polite and friendly.
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