We were greeted as soon as we arrived in store. Very helpful store assistant who explained the process of trying to find the right mattress for us. We were offered coffee and a choice of pillows as w... See more
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Daniel was very attentive, listening to our needs and completely devoted his time to us with patience. We came away very satisfied customers.
Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, hand... See more
Robert in the Dreams Swindon Branch was excellent, he explained everything to us and showed us various different options to make sure we were happy with our purchase. Both the delivery men were also... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bridgemead Retail Park, SN5 7YF, Swindon, United Kingdom
- 01793377182
4.8
Excellent
394 reviews
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Very good quality of the product
Very good quality of the product, delivered well , satisfied with quality, service and delivery.
Highly recommended to purchase from dreams 👍
18 December 2024
The whole experience was pro and dreamy
15 December 2024
Correct product delivered and installed…
Correct product delivered and installed without any hassle on time. Polite and respectful staff that left the premises clean and tidy. Could not ask for more.
12 December 2024
Good professional service
Good professional, friendly service. Great instore staff, good friendly delivery. Great communication.
11 December 2024
absolutely perfect
absolutely perfect, we did the body scan to see what mattress it recommended, had a choice of 3, we choose 1 that was recommended. Delivered a week later no hassle or stress, very quick exchange old out new in, and it’s perfect. Not had a bad nights sleep since.
Highly recommended
10 December 2024
Great bed and great service
Great bed and great service, had to go back to the store as delivery people didn’t leave the assembly instructions. Store printed me a copy and gave me a coffee, thank you.
6 December 2024
The first night on our mattress was the…
The first night on our mattress was the most comfortable mattress we have ever slept on. Thank you very much. I would recommend dreams to anybody.
6 December 2024
The young man in the shop (Ash) was…
The young man in the shop (Ash) was really helpful, polite, respectful and cheery, as was the young lady who helped us buy another mattress and bed. The shop is airy and very clean..no loud music..which is always a bonus. We have actually left shops because of the loud noise that is supposed to be melodious! The delivery men were right on time and very helpful. Gold stars all round Dreams Swindon *******Thank you.
22 November 2024
Great customer service
Great customer service friendly and knowledgeable of the products in the store
20 November 2024
Unprompted review
Goods arrived on time as agreed.
Goods arrived on time - Dreams Staff were courteous and professional (wearing shoe covers) at all times.
Took all the rubbish with them taking the time to ensure we were happy before leaving.
⭐️⭐️⭐️⭐️⭐️
17 November 2024
Very efficient staff in store and…
Very efficient staff in store and delivery men. Excellent service.
8 November 2024
Beautiful bed
I love Dreams and this Northwood bed is stunning. I’ve bought a double and a single bed frames for my children’s room and it looks absolutely beautiful. Received so many compliments on them. My eldest daughter will be placing an order for herself as she’s in love with it too. I would definitely recommend this beautiful bed!
8 November 2024
Staff were good
Staff were good, didn’t push to buy something I couldn’t afford. Delivery was very good and plenty of communication about the delivery
27 October 2024
Very helpful staff member in store.
Very helpful staff member in store.
I wasn’t impressed by having to wait 5 weeks for my new bed, but when it was delivered they did a very good job assembling it and taking the old one away.
I have struggled to get used to the Tempura mattress and wondered if I had made a terrible mistake, but after 2 weeks I think I’m finally getting there.
1 November 2024
Great experience
The staff was very helpful and they supported me to make an informed decision. He assisted us in choosing and gave me time to think and try all various beds till i got what i wanted
18 October 2024
Great product temper ottaman frame very…
Great product temper ottaman frame very happy. Great staff in store. Delivery people were excellent.
11 October 2024
very good customer service
I came to buy a bed for myself and had Josh help me with picking and he’ was amazing! Very attentive and gives u all the information you need. His service was on point. I loved it so much I brought the rest of my family to buy a bed there too, and all my family found his service amazing.
6 October 2024
Unprompted review
Knowledgeable staff and friendly
Knowledgeable staff and friendly. Love that you can find out what kind of sleeper you are and the mattress recommended for you.
Love my new mattress
5 October 2024
Excellent service from the guidance and…
Excellent service from the guidance and help in store to the delivery men who were polite friendly and very helpful
5 October 2024
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