We were greeted as soon as we arrived in store. Very helpful store assistant who explained the process of trying to find the right mattress for us. We were offered coffee and a choice of pillows as w... See more
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Daniel was very attentive, listening to our needs and completely devoted his time to us with patience. We came away very satisfied customers.
Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, hand... See more
Robert in the Dreams Swindon Branch was excellent, he explained everything to us and showed us various different options to make sure we were happy with our purchase. Both the delivery men were also... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bridgemead Retail Park, SN5 7YF, Swindon, United Kingdom
- 01793377182
4.8
Excellent
392 reviews
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Always fantastic service
Always fantastic service, our 3rd bed and 5th mattress, would highly recommend.
8 March 2025
Great bed at reasonable price with…
Great bed at reasonable price with quick delivery and excellent customer service on top of that the delivery guy was polite professional and went above and beyond to respect my property!
My whole experience with Dreams from start to finish was 100% pleasant and professional plus they gave me 4 free pillows. That is the kind of treatment one feels one deserves when you are spending a grand on a bed ! Well done Dreams ✅
21 February 2025
Great service delivered on time and…
Great service delivered on time and very pleased with my new mattress
2 March 2025
Dreams is great store
Excellent customer service. Very pleased with delivery of new mattress and removal of old mattress. Excellent delivery men.
28 February 2025
So pleased with our new bed
Our new bed is absolutely just what we needed. The staff at the Swindon shop were so helpful and very patient with us.
The delivery and installation was very very good. Exactly on time and the two guys who carried out the installation were so professional and kind. Explaining everything and even helping lifting our mattress from another room onto our new bed.
28 February 2025
Both the store and delivery staff went…
Both the store and delivery staff went above and beyond to be helpful and careful.
27 February 2025
Good price
Good price, good communication on delivery and efficiently erected with old bed disposal.
27 February 2025
The assistant was most friendly and…
The assistant was most friendly and helpful; he did not try to pressure us into a sale. The range of choice and prices at Dreams was outstsanding
21 February 2025
Unprompted review
Excellent and fast service
20 February 2025
Really easy experience
Really easy experience. Reasonable price for a good quality mattress. Lots of available delivery slots and delivery guys really friendly.
21 February 2025
In the shop nothing to much trouble a…
In the shop nothing to much trouble a great service . Would highly recommend them. Delivery was great on time and put it all together it's a great team through out .
23 November 2024
Great service
Great service, excellent product knowledge. Can’t fault them
14 February 2025
Unprompted review
Lovely guest mattress
Lovely guest mattress . Polite, courteous and helpful delivery men. Always buy my new bed and mattresses from Dreams
16 February 2025
Excellent service
Excellent service. Wayne in the Dreams Swindon shop was very helpful. This was a mattress for my frail, elderly mother and Keiran on the delivery team was particularly kind and helpful. All in all a very good experience.
15 February 2025
Good service
All the staff I encountered from sales to delivery were friendly and knowledgeable.
Very pleased with my new mattress. Have definitely slept better since having it.
3 February 2025
Very friendly and supportive staff
Very friendly and supportive staff. They kept us updated about their arrival time all the way. Installation of the bed was done carefully and quickly.
The bed and mattress are excellent. Exactly what we needed. I can highly recommend your company.
3 February 2025
New bed delivered and fitted in a…
New bed delivered and fitted in a professional manner
and packaging taken away.
Thank you
30 January 2025
Helpful and very friendly in store
Helpful and very friendly in store, so smooth from start to finish. Delivery guys were so friendly also n our bed was up in no time. Would definitely shop here again if needed
Very happy
29 January 2025
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