Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more
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Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more
It was a pleasurable experience at Dreams, Llansamlet, looking for the right bed to ensure good sleep with good support. The 'test' bed that does a composite map of your body shape and sleep posture i... See more
Staff in Dreams were very friendly, helpful and informative. Did not feel rushed or pressurised into purchasing at all. Given plenty of time and privacy to think and discuss. Used sleepmatch to find... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom
- 01792981767
4.8
Excellent
190 reviews
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I went in store to buy a new mattress…
I went in store to buy a new mattress and bed frame and was a bit unsure where to start. The lady working there who helped me was extremely knowledgeable and found me the comfiest mattress and beautiful bed frame which is perfect for me. Thank you!!
7 January 2026
Helpful knowledgable advice and a great…
Helpful knowledgable advice and a great sale price adjustable bed mattresses and pillows bought
3 January 2026
Unprompted review
A great store offering great beds and…
A great store offering great beds and mattresses . The staff were very helpful in helping me choose the right mattress to suit my needs
17 January 2025
My wife and I visited Dreams Swansea…
My wife and I visited Dreams Swansea and was greeted by salesmen Ian, he was very polite and helpful with a sense of humour, he asked us if we’d like to use the bed hat tests what’s suitable for us which we did, then he showed various beds and mattresses which suited us, we chose what we wanted, we were offered refreshments while Ian our sales assistant discussed everything we needed to know. We are very pleased and happy with the service we received and will recommend Dreams to friends and family.
Thank you
28 December 2025
Unprompted review
My dream bed
It was a pleasurable experience at Dreams, Llansamlet, looking for the right bed to ensure good sleep with good support. The 'test' bed that does a composite map of your body shape and sleep posture is fun and innovative. The final result is a bed that makes sleep something welcoming to look forward to and a great support for my back as well as one that was within my budget. Staff was fantastic and helpful. Was such a pleasant surprise to get a free single 13.5 tog duvet.
28 November 2025
Excellent mattress and first class…
Excellent mattress and first class service from purchase to delivery.
20 December 2025
Excellent overall services from Dream
The shop in Swansea was very cleaned , well arranged and helpful staff.i was able to test the bed before I bought it.
The bed was delivered on time .The delivery team were very respectable , kind and helpful. The did wear overshoes to protect mu carpet. I am very very please with the delivery team.The shop is very convenient and excellent location with plenty of car parks
17 November 2025
Unprompted review
Good advice from sales person (Susan)
Good advice from sales person (Susan). Order completed and delivered when promised.
15 November 2025
Great bed
The staff were brilliant. We got the bed We wanted and it's so great not to have any foam just natural fibres.
8 November 2025
Very friendly helpful staff
Very friendly helpful staff, removed my old bed for recycling, built my new bed and check I was happy. Great service.
2 November 2025
Can't fault the company from the…
Can't fault the company from the purchase through to the delivery and construction of the bed a special mention to Danny and Thomas who went above and beyond for us highly recommend this company
24 October 2025
Unprompted review
Amazing Service
18 October 2025
Unprompted review
Lovely saleslady
Lovely saleslady. Excellent product. Wonderful delivery down my awkward lane
12 October 2025
Excellent service from the moment we…
Excellent service from the moment we entered the store to the delivery of the bed.
20 July 2025
Friendly, knowledgeable staff. Great choice.
Yvonne at Dreams in Llansamlet, Swansea was really friendly and helpful. She was knowledgeable about the beds and mattresses. The choice of styles in store was great.
13 September 2025
Very happy with bed and service…
Very happy with bed and service provided both in the shop and the delivery guys who assembled bed
9 May 2025
Ottoman Bed
Fabulous customer service in the Swansea store, staff were excellent and very helpful. The delivery drivers were polite and on time. The bed is much better than I expected, very well packaged and easy to put together. Looks great and excellent storage, making a teenager's room extremely tidy!
7 September 2025
Exceptional service
From start of purchase to delivery the staff at Dreams were professional and helpful
5 September 2025
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