We had a fantastic experience at Dreams in Stockton when choosing and purchasing a new bed for our daughter. Mark was absolutely brilliant from start to finish. He was friendly, approachable an... See more
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Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... See more
From the moment you walk in the shop the staff are friendly and very helpful, not pushing like some shops. They offer great advice and the prices seem competitive.
Dreams is what dreams are made of! From stepping foot into the shop to having our mattress delivered the experience we had was excellent. The staff who helped us were polite and helpful- going that ex... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Portrack Lane, TS18 2PS, Stockton, United Kingdom
- 01642044638
4.8
Excellent
376 reviews
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very helpful help from sales to delivery
the young lady in sales explant the product and what the next stage would be. The delivery driver kept us informed of delivery time, and was good help bring new and taking old away
11 May 2025
Fantastic
Excellent delivery men..efficient, careful, considerate to a newborn..fantastic service 10/10.
In store. Fantastic lady approachable friendly and genuinely nice to be around. Great service. Catered to the newborn also.
25 April 2025
Excellent service from store to delivery
The staff in store were fabulous and delivery staff were punctual, friendly and efficient
27 April 2025
Great service from the shop to…
Great service from the shop to delivery. I cannot fault the whole experience and to have a great nights sleep is a massive bonus
25 April 2025
Great service
Great service, from ordering to delivery.
Mark my salesperson was helpful without being pushy.
The delivery guys were brilliant, they had quite a way to carry the mattress, but did with good humour. 😀
25 April 2025
Staff were lovely and friendly and…
Staff were lovely and friendly and helpful. Mattress is lovely.
11 April 2025
dleivery men were very friendly and…
dleivery men were very friendly and helpul arrived punctually Jayne in the ist point of conatct at the store was so helful and patient
10 April 2025
Lovely friendly helpful staff not pushy…
Lovely friendly helpful staff not pushy
Excellent service
19 April 2025
Perfect
We purchased a new bed and mattress a few weeks ago and couldn't be happier with both.
The mattress is perfect and very comfortable and the bed fits perfectly with the room, it is beautiful and stylish.
The staff in the store were friendly and helped us choose the products that were perfect for us.
The delivery people were brilliant, very happy and friendly and helped get the boxes exactly where we needed them, nothing was too much trouble.
We will definitely be shopping with dreams again in the future.
Thank you
18 April 2025
Excellent service both with purchase…
Excellent service both with purchase and delivery
12 April 2025
Don't do reviews
12 April 2025
Staff were very helpful from start to…
Staff were very helpful from start to finish. Delivery drivers rang to keep me informed of arrival time which was most helpful.
23 March 2025
May use AI-assist with repliesRead more
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AVOID IF YOU WANT CUSTOMER SERVICE
Bought Therapur ActiGel Glacier 4800
Not worth £200 never mind £2000
Mine arrived and the smell coming off the mattress is so strong like a harsh chemical - dreams customer service are a total waste of time apparently the smell will fade!! Meanwhile where am I supposed to sleep? I have chosen another mattress because I’m not able to get a refund despite what I feel is faulty goods because a mattress should not smell this bad . My new matress has been delayed so this will if it ever arrives be 40days dreams customer service no help whatsoever, and despite being in severe arthritic pain I have to continue to sleep on the sofa ! Don’t buy this mattress and I definitely will tell anyone and everyone to avoid dreams because if you shop with them the chance of you sleeping never mind dreaming is pretty slim!
21 March 2025
Unprompted review
Reply from Dreams - Stockton
Good evening,
Thank you for your recent review.
I am sorry to hear you are unhappy with your new mattress and the unfortunate delays in your exchange.
I have sent you and email to discuss this further and look forward to hearing from you.
Many thanks,
Wayne
Great experience
Great experience, my daughter enjoyed trying out various mattresses and chose a bed to match her headboard.
29 March 2025
Excellent mattress and great delivery
29 March 2025
Dream team
Excellent service from
Store to delivery !
The gent who helped us in the Stockton store was extremely knowledgable; and nothing was too much ,
We were kept updated constantly regarding updates on delivery ; the delivery team were fantastic
13 March 2025
Just bought the new Fowey mattress and…
Just bought the new Fowey mattress and sealy pillow and I couldn’t be more over the moon. For anyone suffering arthritis this is a good one if your on a budget. It’s a combination mattress and the sealy pillow is high enough for people with arthritis in the neck and shoulders. Extremely pleased with everything including friendliness of the staff and delivery guys
9 March 2025
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