I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... See more
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Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... See more
This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at... See more
Good web site, a 48 hour ''change the colour / item'' period. Full recycling of your old bed / mattress. I would have given 5 stars, but the delivery was a little disorganised, and they forgot to take... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Staple Corner Retail Park, NW2 6LW, Staples Corner, United Kingdom
- 02045402369
4.8
Excellent
193 reviews
Asks customers to review
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Excellent advice and guidance from the…
Excellent advice and guidance from the team at Dreams. Good delivery and on time. Very happy with our choice
24 September 2023
The sales lady with the headscarf was…
The sales lady with the headscarf was so patience. Took her time explaining the mattress again and again. I am hard of hearing. And she showed my wife the difference in mattress.
28 August 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bed ok, assembly service to be improved
The bed is nice and comfortable but the assembly service didnt do a good job. The scratch my bedroom door with their tools and one of the legs of the bed is not screwed correctly
11 August 2023
Reply from Dreams - Staples Corner
Good afternoon
Thank you for your recent Trustpilot review. I am glad you are over all happy with the service and product, however I apologise for any damage done to your property, and that the bed leg is not screwed in properly.
I have sent you an email with a suggested resolution. I hope that you will find my offer suitable in the circumstances.
I look forward to hearing from you shortly.
Many thanks
Peter
Ordered mattress with help from…
Ordered mattress with help from assistant. We found the selection of mattress suited to our needs. Assistant was very helpful
26 August 2023
Good customer service
Ordering process in store was very simple. The two guys that came to deliver the mattress were friendly , called before arrival and were very punctual. Wore shoe covers when they came in. Very good customer service.
11 August 2023
Brilliant
Turned up the time stated, the two men assembled the bed in no time, the two guys were very polite, spot on service
5 August 2023
Excellent service from all at Dreams…
Excellent service from all at Dreams from Dan at the Head Office to the Wonderful Manager at Staples Corner whose name i never managed to get.They were very quick in resolving an issue and a redelivery of items,i cant recommend them enough,a pleasure to deal with,many thanks Dreams i am about to order 2 x more beds.
25 July 2023
Happy customer…
Great service staff very helpful and my new bed and bedroom furniture are very good
13 July 2023
Easy, Quick & On-Time
Very quick service, mattress delivered on date & time. Excellent service from Dreams
16 June 2023
Excellent Service
Excellent service and product from Dreams. I have brought numerous beds from them in the past and they have never disappointed.
22 June 2023
Amazing service all the team and…
Amazing service all the team and delivery drivers amazing , manager so helpful ,
22 June 2023
Realy happy with my son's double…
Realy happy with my son's double bed...Very comfortable ..!!
30 May 2023
Good customer service
Good customer service. We bought a store model and they made the extra effort to make notes for the delivery team to bring the furniture in and assemble it without getting damaged!
14 April 2023
Elizabeth is a dream
Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through the sleepmatch process and then showed us EIGHT different mattresses individually - not once making us feel rushed. Elizabeth’s product knowledge is unmatched but most importantly myself and my husband both left store in a great mood despite our pockets being £2,500 lighter.
24 March 2023
Unprompted review
Great fantastic 😊😊😊
11 March 2023
Great experience from start to finish
Great experience from start to finish. In store Dreams were great and the guys that delivered and constructed the bedframe were friendly, quick and professional.
Only downside was waiting over 3 weeks for delivery etc
11 March 2023
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