I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... See more
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Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... See more
This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at... See more
Good web site, a 48 hour ''change the colour / item'' period. Full recycling of your old bed / mattress. I would have given 5 stars, but the delivery was a little disorganised, and they forgot to take... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Staple Corner Retail Park, NW2 6LW, Staples Corner, United Kingdom
- 02045402369
4.8
Excellent
193 reviews
Asks customers to review
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We dealt with Leva who was extremely…
We dealt with Leva who was extremely helpful and knowledgeable. We are looking forward to taking delivery of our new bed!
8 February 2025
Unprompted review
Being allowed to test a mattress in the…
Being allowed to test a mattress in the shop helped me get a good mattress and not a pavement . Delivered on the day I was told helped
8 February 2025
Attention and care of the lady who…
Attention and care of the lady who helped us and the delivery guys were amazing.The bed is dreamy and cant wait to come home to sleep.Will defo recommend Dreams to family and friend.Value for money.
29 November 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything went wrong
Everything went wrong, the delivery people were rude, arrogant and lied to me on more the on occasion.
23 January 2025
Reply from Dreams - Staples Corner
Good Morning Edward,
Thank you for taking the time to leave your review. I am very sorry to hear that you were not happy with the delivery service you have received. I have left you a voicemail and sent you an email as I would like to discuss this with you further. I look forward to hearing back from you.
Many Thanks,
Simon
We were so well looked after at Dreams…
We were so well looked after at Dreams by Abdi. He helped us select the right mattress for us and spent time showing us all the possible options. We have bought three from Dreams since December due the great service we received.
21 January 2025
Good experience overall
Good experience overall, felt like i got what i came for (budget permitting) - the specialist took time to understand our needs, narrowed down the choice based on our criteria, allowed sufficient time to try and test and compare, answered any further questions.
18 January 2025
Unprompted review
Great experience
Great experience with them. Professional, helpful, and trustable. They deliver my mattress on time.
16 January 2025
Staples corner…
Went to Dream shop in Staples corner and spoke to Sathi who assisted me in purchasing a Bed and a Mattress. He welcomed me and offered me everything in which he could.
I wanted to used a particular finance company and he tried in every possible way to make sure it happened. It eventually happened and I will receive my delivery.
I can’t leave without mentioning Amira who assisted me the day before I was approved. She’s such a lovely young lady. She communicated and keep her promises in which she advised she would do for me.
Well done!
Amira was on the 14/1/25 and order was on the 28/12/24 Approved on the 15/1/25
15 January 2025
Unprompted review
My dreams has come true
My dreams has come true. Thanks you dreams. 5 star service. Best staff!
7 January 2025
Best customer ssrvice
7 January 2025
comfortable and sound sleep
We got excellent service, delivery was on time. Delivery persons (2) were very helpful.
29 December 2024
Khalid at staples corner branch used…
Khalid at staples corner branch used professionalism and care to follow up with me to ensure bed delivery and recycling were handled with care. As a disabled customer I was concerned about a few things however Khalid worked hard to get in touch with warehouse and keep me updated to reassure me my needs would be met. Excellent customer care by Khalid.
27 December 2024
Unprompted review
Good experience
She was patient with me and showed me everything I needed to see and know about my purchase it was 10/10 for customer service
27 December 2024
Excellent service from store purchase…
Excellent service from store purchase to delivery lads who set up my beds
27 December 2024
Comfortable bed and delivery was on…
Comfortable bed and delivery was on time. Good service.
22 November 2024
Very good choice of matresses.
I was recommended to change my mattress to a Hypoallergenic one to help reduce allergies. Dreams was recommended as a very good place to buy one. The assistant was very attentive and showed me the ones I needed to see to make my decision. I was under no pressure to buy but I did buy one of the double mattresses which had a 'Black Friday' reduction. It was the one that suited me so I would have bought it anyway but the reduction was welcome!
26 November 2024
Unprompted review
An easy purchase
An easy purchase, from beginning to end and the mattress is very comfortable.
8 November 2024
Excellent service & good quality
1 November 2024
Amazing experience as I’m a first time…
Amazing experience as I’m a first time buyer from dreams.
21 September 2024
Unprompted review
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