Very helpful and friendly staff - great deal price on mattress - delivered quickly and on time with great communication all through process - and very comfy mattress
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The experience was very good until I got this Email that indicates you can't be bothered to get my pronominal correct inside of my actual Email address being a clue. The mattress itself is brillian... See more
We visited the Stafford store at the weekend and had a very warm welcome from Emma who got us straight on the bedmatch machine to tell us what mattress was best for us along with showing us all the be... See more
Walked in to Stafford branch, the sales lady remembered me from browsing previously and the kind of beds I was looking at, albeit 6 months prior! Pointed me in the direction of the perfect bed for me,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Greyfriars Way Retail Park, ST16 2SD, Stafford, United Kingdom
- 01785303531
4.7
Excellent
226 reviews
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Good service and customer focus
Excellent service in store when choosing and eventually buying the mattress.
Brilliant communication pending delivery and on delivery day with very friendly staff who delivered the mattress and put it on the bed. Excellent service all round well done Dreams I would highly recommend.
14 September 2025
Shaun was a great help in helping us…
Shaun was a great help in helping us choose the right mattress. He was professional, helpful and friendly....and made a great cup of coffee☺️
21 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not prepared to assemble bed for 81 year old lady…
Dreams delivered a bed to my frail 81 year old mother today. She paid an extra 140 pounds for a mattress and bed removal. Which is obviously a nice earner for the company. Considering her frailty and the extra custom for bed removal, it was very disappointing that the delivery drivers didn't assemble the bed or unwrap the mattress. Apparently it wasn't on their list and were running late. What happened to human kindness?
15 September 2025
Unprompted review
Reply from Dreams - Stafford
Good afternoon Stephen,
Thank you for taking the time to leave your recent review.
I am sorry to hear you are disappointed with the service that has been provided.
So i am able to look into this further I have requested some further information via Trustpilot.
Kind Regards,
Wayne
Excellent service and delivery drivers…
Excellent service and delivery drivers excellent 👏
12 September 2025
Excellent drivers
Helpful staff without being over powering, communication of delivery good delivered within time window excellent drivers
12 September 2025
Great Product and Service
Mina, in store handled everything g perfectly and the delivery team were equally good for the installation.
30 August 2025
Very happy with the new mattress
Very happy with the new mattress. Staff very helpful polite and helpful
In the store. Delivery was on time and the guys were professional and friendly
20 August 2025
The dream team.
From in store to delivery guys the dreams team were exceptional. Everything was exactly as promised . No fuss. No mess just total perfection. Well done and thankyou. Will definitely visit again when the need arises.
20 August 2025
Brilliant
Both instore and delivery staff were extremely friendly and helpful, we managed to find the perfect mattress for us and for my medical condition
25 July 2025
Good professional service with a smile.
2 August 2025
Unprompted review
Very helpful staff
25 July 2025
the young lady that served us was…
the young lady that served us was excellent.We were given a time slot and the drivers arrived on time.Cannot fault the servis
26 July 2025
Stained mattress which apparently i should be grateful for
We received our mattress which was well priced. We were not at any point told we were receiving a returned mattress. The mattress came with a stains on the sides (the check sheet seems to suggest they checked everything) they clearly didn't.
The driver that came thought it was also part of his job to make an unnecessary comment on the 'big TV' we had. Its called saving up ... I called Dreams once mattress was opened and was basically told what do you expect if it was so cheap (as to suggest stained mattresses are the norm). I then had remind the man on the phone that we were never informed the mattress was clearance or a return. I found his attitude to be quite unhelpful and aggressive.
1 July 2025
Unprompted review
Reply from Dreams - Stafford
Good afternoon Sonia,
Thank you for taking the time to leave us your review.
I am sorry to hear that your mattress was marked. If the mattress was purchased as return or ex-display, the discount would be significant to reflect that the mattress is not brand new and subject to imperfections.
I do want to look into this in more detail and I also want to ensure that we address the service issues you have reported about the delivery crew. As such, I have requested your order details via Trustpilot, and I hope to receive this information soon.
Many thanks,
Kishan
Fantastic all round experience!
Fantastic all round experience with Dreams!
Went into the shop to look at new mattresses, but with not much idea of what we needed apart from just that... a new mattress! Hollie was extremely helpful and popped us safely onto the "Sleepmatch". What a giggle that was! She very kindly got us both a drink whilst we were giggling like school kids being measured for the right mattress! We then were shown ideal ones for our individual needs with no pressure.
We were back within the month to purchase one and it was safely delivered the following week by two wonderfully helpful guys.
My partner is currently on deployment, so they very kindly carried my old mattress downstairs and put it in my car ready for the tip. Couldn't have done it without them!
Just need my partner home to enjoy it too... however, I've loved being a starfish on it already 😂
27 June 2025
Excellent service in store and…
Excellent service in store and Excellent delivery by very polite professional gentlemen.
22 June 2025
Excellent Product.
Excellent Product and great service from start to finish.
Happy with delivery and also enjoying a decent night’s sleep again.
Thanks Ian C.
14 June 2025
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