Great customer service by Daniel whose knowledge and advice helped us choose. Today bed was delivered and assembled by Koran and Jay who did an excellent job and left everything clean and tidy.
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After trying several mattresses at the store, I proceeded with the great value choice that was easily found at the entrance. And I didn't regret at all, it's so comfy I'm sleeping better and better... See more
From walking into the store to be greeted by Quinn at the Liverpool Speke store, to then not having to worry about delivery and assembly when my mother suddenly had a heart attack, I can not fault any... See more
Great staff In the store, friendly and very knowledgeable. Delivery and installation team were great and cleaned up afterwards. My only gripe is that the installation guys were only given 20 minutes... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
11a New Mersey Retail Park, L24 8QB, Speke, United Kingdom
- 01514330873
4.9
Excellent
118 reviews
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We had a great experience
We had a great experience. Staff were very helpful, knowledgeable, friendly and helpful. We are so pleased with the bed & mattress we bought. It is perfect and really helps with my physical disabilities. We wouldn't go anywhere else to purchase a bed now.
3 October 2025
Miller
Sales man ian was very helpful gave us the best advice took us around the shop to test the different mattresses that were suitable for us definitely reccomend dreams to go for your bed
29 September 2025
Unprompted review
Very helpful staff in store
Very helpful staff in store, no pressure.
Delivery was spot on and on time
11 October 2025
Whole process was simple and straight…
Whole process was simple and straight forward, was guided through the whole process and felt comfortable choosing the mattress for me. Delivery was quick and suited to me. Definitely recommend Dreams and will shop there again
3 October 2025
Could not have asked for better
Excellent friendly and efficient service from walking into the shop to delivery, assembly of beds and taking aqay packaging and old beds.
14 August 2025
Excellent product and great customer…
Excellent product and great customer service from initial enquiry at shop to the delivery team who made sure that the assembly of new product and removal of the old product went ahead smoothly. Friendly and helpful team. Highly recommend.
12 August 2025
Its the most best thing ever that I have buy a mattress at you.
Honestly I fell relax and comfortable . I chose the best company ever and I suggest you .
31 May 2025
What an experience shopping at Dreams…
From the minute we stepped into your dreams shop in the retail park in Speke liverpool we were greeted with smiling Happy staff. We explained what we wanted as my partner and myself are both disabled pensioners and the staff were extremely helpful. Very good service from a very nice group of staff my rating for this shop and staff would be 10 out of 10.wonderful shopping experience.give the staff a wage rise because they all deserve one thankyou DREAMS for a wonderful shopping experience and the mattress is wonderful 😀 once again THANKYOU
18 May 2025
May use AI-assist with repliesRead more
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i got some ones else mattress i put it…
i got some ones else mattress i put it on my bed tried the mattress out 2 hrs later the delivery people came back and said it was not mine mattress the re bag it and delivered my mattress that was del to someone else house this is poor service they dont know wheat they are doing and they must of been in a hurry as they delivered my bed 2 hrs early than what they said
7 May 2025
Reply from Dreams - Speke
Good morning Mrs Montague,
Thank you for leaving us your review.
I am sorry to hear that the crew arrived early and I am also sorry for the error they made and for the subsequent inconvenience.
I did try to call you today but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
My mattress is lovely
My mattress is lovely. I had a firm one, needed soft to medium, it's so comfortable. Would recommend Dreams
9 May 2025
The staff at the Speke branch of Dreams…
The staff at the Speke branch of Dreams are fantastic, especially Niamh/Nieve.
She was extremely helpful and gave me all the help you could possibly need.Also gave me options and told me about promotions currently in the store..
Highly recommended.
4 May 2025
Great customer service
Great customer service in the shop. Delivered as expected, very courteous and helpful delivery staff.
25 April 2025
Great customer service at Dreams.
Great customer service at Dreams store. Delivery and assembly lads did an excellent job!
19 April 2025
Brilliant service and treated very well…
Brilliant service and treated very well whilst in store. Highly recommend!
12 April 2025
Unprompted review
Everything went exactly as promised.
Everything went exactly as promised.Delivery was on time and assembly was just 30 mins. So pleased with our purchase. Really comfortable and the ability to adjust the sleeping angle so beneficial. The old bed was taken away as promised.Installation team most helpful. Foot protectors worn throughout.
5 April 2025
Good advice and our bed is lovely and…
Good advice and our bed is lovely and comfortable.
Great service and delivery was on time . Delivery men were brilliant. Respectful and considerate.took away the large box the mattress came in.
Reece and Dan were stars thank you
27 March 2025
Unprompted review
We had a great experience as the…
We had a great experience as the customer service from your sales assistant, Quinn, was 10/10 - we were shown which mattress suits us best and most importantly found one within our price range. We were greeted straight away yet also given enough time to ourselves to browse, offered a drink and used the Sleepmatch experience which was unlike any other in shop experience, and offered pillows when testing the beds which made all the difference. Delivery was arranged and Quinn went over and beyond to arrange this as we were a little out of the catchment area.
1 March 2025
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