Dreams - Solihull Reviews 

Very patient staff member who explained the different options

We were guided through the process of choosing the right mattress by Lauren, who proved knowledgeable, friendly and helpful. She put us under no pressure, but ensured that we had made yhe right decision for us.

Very good service and very helpful.Answerd all my questions well done

Both my wife and I visited the Dreams store looking to purchase both a bed and mattress. Shortly after looking at a couple of beds we were approached by Lynne, a Dreams employee. She asked if we had anything particular in mind. Lynne answered all of our questions very professionally and made us both feel at ease and relaxed. We both took up the offer of a drink (coffee) from Lynne. We were both offered to try the Sleepmatch bed after Lynne had input the necessary information. This gave us a better idea of what mattress best suited our needs. Lynne then invited us to try various beds. We both felt very relaxed and was allowed to take as long as we wanted when testing the various mattresses. We are both in our seventies and appreciated the very relaxed approach Lynne afforded us both. There was no pressure selling from Lynne, which made us very comfortable when deciding to purchase both a bed and mattress. The whole experience from start to finish was 5* and 1st class customer service.

Excellent service and delivery

I ordered my bed from Dreams and it came three weeks later. I am very satisfied with my bed and it's extremely comfortable to sleep in. I thought the service was excellent and the staff/delivery team were professional in their work.

Very efficient service.
And an instantly comfortable bed on delivery - delivery service very good too.
The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months and the ottoman mechanism is quite stiff - makes me think twice about opening it. Hopefully it will get easier with time.

Great service and a lovely comfortable mattress just what we wanted

"I paid £800 for my mattress, but unfortunately I wake up every night with neck pain as it feels too soft. I’m not sure if I can exchange it for something more suitable. The fabric quality is excellent, but the foam itself isn’t comfortable or satisfying."

Great employees both in shop and assembly employees.

Bed arrived damaged. The delivery guys said they would sort out the issue, but haven’t heard anything. Also emailed and nothing. So left with a broken bed. Do I claim on my insurance or will dreams sort it, I’m not sure.

It was a pleasure to go into the Solihull Dreams bed store the staff there were very helpful with out being pushy. The bed I chose was a Sealy sleep motion with a. PosturePedic Mattress, I am now getting a good nights sleep.The guys who set it up for me did a splendid job.

Sales woman helpful not pushey Delivery men pleasant efficient.

Absolutely brilliant service and delivery. Loving our new bed & mattress, even though I’m getting in to work later each day! Zzzzzzz

The knowledge of the assistant who served me and her attention to detail, time and care in selecting our new bed

Very happy with the knowledge of the assistant and the product offered

I needed a new mattress so decided on Dreams and from the store to delivery I'd made the right choice.
The staff were helpful and didn't put any pressure on me to make a sale. The day of delivery I was kept upto date with time of arrival.

Very professional and friendly service. Arrived on time and very helpful.

We had prior notice of delivery day and time. Everything done quickly, efficiently, respectfully and the men were friendly. A credit to the company.