Dreams - Salisbury Reviews 

235
TrustScore 5 out of 5

4.8

Dairy Meadow Lane, SP1 2LE Salisbury, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Emma was very kind, welcoming, and helpful. However, we did feel like there were a lot of staff members just sort of sitting around watching / chatting? I'm sure it's just because it was a slow aftern... See more

Rated 5 out of 5 stars

I had a list of questions to ask and without me having to dig into my handbag, the young lady explained everything on my list and even more. When the new mattress came it was well wrapped so ther... See more

Rated 5 out of 5 stars

Excellent service from both Paul and Jo No high pressure sales just genuine advice Delivery was as advised,on time by Ryan who kept us informed by text of his time of arrival Would definitely rec... See more

Rated 5 out of 5 stars

the staff in store were extremely helpful and we were very impressed with their attitude and advice. We spent quite a time trying out various mattresses before we made our final selection, but never f... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Dairy Meadow Lane, SP1 2LE, Salisbury, United Kingdom

  • 01722433097

4.8

Excellent

TrustScore 5 out of 5

235 reviews

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1-star

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4.8

All reviews

(235)

14,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

The sales staff were very helpful and the delivery crew were very good and ensured we were happy with the installation

19 January 2024
Rated 3 out of 5 stars

Inspect closely

The shop service was good and very helpful, The delivery was on time day and hour. The fitting seemed to go well?? Looked good all worked the tilts went up and down and we said our thank you's as the team left. Great. Before we used the bed one last quick inspection. A leg was very tilted on an angle not fitted. Two questions came to mind ring and complain or just fix it so I just fixed it after all they were on time,careful, and considerate but I would inspect closely on completion.

7 December 2023
Dreams - Salisbury logo

Reply from Dreams - Salisbury

Good afternoon

Thank you for your recent Trustpilot review. I am sorry for the issues you experienced with delivery. I have passed the details of this onto our delivery centre, and they will reiterate the importance of attention to detail.

I have sent you an email with a suggested resolution which I hope you will deem as acceptable.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 5 out of 5 stars

Really helpful and patient

Really helpful and patient. Real experts in mattresses and been sleeping like baby since we got the new mattress and pillows. My fit bit even reports a much deeper sleep really great. Far superior to buying online- there's too much choice and it's an important purchase - go in store and try it on. Also interest free options were helpful.

12 November 2023
Rated 5 out of 5 stars

Very good service in the Salisbury…

Very good service in the Salisbury shop. Great attentive knowledgeable staff. At our request, Order delivery delayed a couple of weeks until room ready. Received call and email day before delivery re time . Call in morning as well prior to delivery, 1st stop in morning. Staff polite, tidy and gave information as we didn't pay for assembly.

25 November 2023
Rated 5 out of 5 stars

Had been looking for a king size…

Had been looking for a king size headboard for ages. Visited Dreams and was asked if we wanted to see the headboards that were in the sale. Couldn’t believe our luck, the exact headboard in the colour we were looking for was there at a fantastic price. Headboard is great quality, delivery was quick and free. Staff member in the store was professional, polite and friendly. Delivery driver was equally professional, polite and friendly and without being asked removed his shoes before entering our property. First time we have purchased from Dreams but definitely won’t be the last.

3 November 2023
Rated 5 out of 5 stars

Excellent experience

We went to try out some mattresses. The staff were welcoming and friendly. We did the analysis of what mattress type we needed. Loved this, as we were able to see where we needed the support. Staff were really informative through this.
David was helpful, informative, knowledgeable, and friendly. He couldn’t have been better, excellent service.
We had tea, made by the lovely Ryan, who was polite and friendly.
The experience was great from start to finish.

27 October 2023
Rated 5 out of 5 stars

Thank you Paul!

Paul at the Salisbury branch was brilliant, we got exactly what we needed and couldn't thank him enough. Good value for money and great product!

29 October 2023
Unprompted review

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