The mattress was excellent and the sales lady was explaining about different types of mattresses was very patient and kind.Bed was delivered in time as specified by both text and email.All in all i am... See more
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Paul was very patient and knowledgeable, answered all my questions about mattresses, provided further information and offered me a drink as well! I was very impressed with his service and also with th... See more
Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one... See more
It was an amazing experience from the moment I entered the store being offered a drink. Fantastic customer service and I particularly what to thank the Ruislip branch manager who offered me a great de... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
41-45 Windmill Hill, HA4 8PT, Ruislip, United Kingdom
- 02045365401
4.9
Excellent
211 reviews
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Test and Buy
I bought this mattress after experiencing Dream's diagnostic process which gave me a shortlist of mattresses suitable for me. Comfort level is excellent and has improved the quality of my sleeping.
17 January 2026
Professional and helpful
Great experience from picking the mattress at the store to timely delivery.
3 January 2026
Delivery
They kept me informed regularly regarding the delivery date and time. They arrived almost exactly to the minute that they said they would and were efficient and friendly. The only thing that I was disappointed about was the cost for the delivery and assembly of my bed. I am very happy with my bed, which is exactly as it looks on the website
7 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor service in Ruislip store
I and my wife went to the store to buy a mattress and a bedside cabinet.
When we walked in one salesman was serving a customer and two other salesmen were chatting near the till.
My wife waved at one of the salesman to come over. He ignored us.
We therefore walked out and bought the items from Bedtime Ruislip.
Very poor customer service
28 December 2025
Unprompted review
Reply from Dreams - Ruislip
Good Afternoon
Thank you for your time leaving your review.
I am very sorry to hear of the service you received in one of our stores. I will certainly feed this back to the store, and I am very sorry that we weren't able to offer the service that we would expect to give our customers.
Kind Regards
Nick
Good customer
I am happy with the service from Ruislip branch,the staff was very helpful.
20 December 2025
A great service all round from purchase…
A great service all round from purchase to delivery
14 December 2025
So helpful and the delivery was super…
So helpful and the delivery was super quick.
I paid for the bed to be assembled and the old 1 to be taken away, the service was exceptional 👌 they covered their feet before entering and they were super quick.
I was very happy with the service 😀
6 December 2025
Delivery on time.
Delivery on time. Nice delivery men Did not have to ask them to take off shoes. They covered there’s.
6 December 2025
Polite, helpful and competent service
We only had a tiny purchase of a new bedhead, but I can't remember when we last came across such an enthusiastic approach to providing a good service from first approach to actual delivery.
11 November 2025
Great Mattress
Great products, was thoroughly explained about different products, however my pillows were troubling me by giving neck pain. When I called 2 days after purchase- I was told that it can't be exchanged and the staff was more interested in telling me NO instead of rectifying the issue, otherwise I am very happy with my expensive mattress.
29 October 2025
Helpfull Staff Would Reccomend
16 November 2024
Customer service was excellent…
Customer service was excellent including customer care.
Very professional team who serve with a smile
6 November 2025
Unprompted review
Very happy with our product and service…
Very happy with our product and service we received.
27 September 2025
Very knowledgeable team and delivery…
Very knowledgeable team and delivery was great.
21 September 2025
A wonderful experience
A wonderful experience, staff were helpful but also gave us time to browse without being too pushy.
12 September 2025
SUPERB!!!!
SUPERB!!!!
Ishaa and Nish where incredibly helpful patient and understanding of my requirements.
Wasn't rushed or pressurised to make my mind up; I was in the store a long while.
Unlike my experience at the Watford store, unfortunately only interested in a sale and also given the wrong information regarding the company policies.
I was offered refreshments throughout my visit at Ruislip along with a wealth of information provided by both members of the team Ishaa and Nish.
8 September 2025
Unprompted review
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