Visit website

Dreams - Romford Reviews 

163
•
TrustScore 5 out of 5

4.9

Bed Shop
Write a reviewVisit website
Write a review

Location

Switch location

Unit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD Romford, GB

•
01708948286

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were given a lot of help by Jas on the day we visited Dreams. Before anything she offered us a drink and then gave us suggestions for the type of bed we required and as we weren't sure of size she... See more

Rated 5 out of 5 stars

We were served by Martyn who is friendly, patient and v knowledgeable. He used the mattress machine to identify the best type of mattress which was really impressive. A very painless experience to... See more

Rated 5 out of 5 stars

Jaz was very helpful in assisting us with choosing our mattress . We wanted a Tempur mattress and she encouraged us to try it with the help of prompts on trying out our normal sleep positions from the... See more

Rated 5 out of 5 stars

Customer Service was excellent. The staff was friendly and welcomed me nicely She had time to show me the matress Which were more suitable from the details I gave. This was exactly what I ne... See more

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD, Romford, United Kingdom

  • 01708948286

4.9

Excellent

TrustScore 5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(163)

14,757 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thanks Jaz.....

We were very happy with the services of the store attendant Jaz. She understood our needs, did not pressure us and helped us to make a good decision on which bed to buy at a budget that suited us. The store has decent beds and good prices.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was kept informed every step of the way and on the day of delivery I couldn't have asked for better service. The delivery team were excellent!

3 August 2024
Rated 5 out of 5 stars

Great service

Great service, no hassle and I ended up with exactly what I wanted at a fantastic price.

Delivered & assembled without any fuss, place left spotless afterwards. Lovely tip, tge guys on the van wore overshoes before entering the home.

Would recommend Dreams.

6 July 2024
Rated 5 out of 5 stars

Great service and product provided.

Good afternoon,
I just want to say a massive thanks the the dream team!!
A wonderful service was carried out from the sales team and to commend our delivery service gentleman.
They were most polite and carried the whole delivery up three flights of stairs with no complaint.Along with completing the assembly of the new bed which I’ve been very pleased with.
10 out of 10 service.
Thanks very much again.
Kind regards-Bryn.

10 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look