Kyle who served me was very helpful. Everything was explained in great detail regarding bed bases and mattresses. I was offered refreshments as well which made for a very pleasant experience.
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We were helped by Ben at the Reigate store. He was knowledgeable, friendly and very patient with us, allowing us to spend as much time as we wanted trying out the different mattresses. No pushing sale... See more
Every single concern I had going into this store was quickly sorted by Aaron, the store manager from what to buy and especially for me, disposal of my old bed which I thought would be a huge proble... See more
Great staff experience, we did a bed test to find the right types of bed, and we were offered tea / coffee. In addition, the staff gave us space when we were deciding which is great as sometimes sta... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
7 High Street, RH2 9AA, Reigate, United Kingdom
- 01772374354
4.8
Excellent
115 reviews
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Faultless
The minute I walked in the store and approached by assistant The service was professional and first class.
13 September 2024
Brilliant customer service at Reigate…
Brilliant customer service at Reigate Dreams and excellent smooth delivery of mattress
23 August 2024
Good service in shop and delivery
Good service in shop and delivery. Kept advised of timescales
17 May 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When the men got there with the new…
When the men got there with the new bed... the old bed hadn't been dismantled so one of the drivers went mad... saying why wasn't the old bed dismantled I said because the man at Dreams when l bought it from said that you would do it so he started shouting... and said he wouldn't of said that because we don't do that I said I'm not lying. That's what the man told me. so I rang the shop in Reigate and a lady answered the phone and said the same thing he would not of said that...well he did actually and I was not impressed 😡😡😡😡
10 May 2024
Reply from Dreams - Reigate
Good Morning Hicham,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry to hear of the problems you had faced on the day of your delivery and I hope that we have now had these resolved for you. I have sent an email across to you confirming what we had discussed today and if you do have any further questions please get back to me.
Many thanks,
Faye
Excellent service
Delivered at scheduled time and kept informed of delivery very helpful store salesman
4 April 2024
Delivered an item which had a missing…
Delivered an item which had a missing part so can't use ottoman aspect of bed. No follow up calls despite saying it would be sorted next day. Less than helpful customer service and issue still not resolved. Wouldn't recommend!
UPDATE: the reply provided by Dreams is absolutely false. We have not spoken to them today and have not arranged for a new bed to be delivered, that simply has not happened. Further echoing previous comments of poor customer service.
6 April 2024
Reply from Dreams - Reigate
Good afternoon Matt
Thank you for taking the time to speak to our Customer Service team today. I can confirm that a whole new bed is on order for you.
Once we are able to book in a delivery date, we will be in contact to get this organised.
Many thanks
Peter
Reigate store was excellent
Went to the Reigate store and can honestly say that Kyle was extremely knowledgeable and helpful. He was also very patient with us as it did takes us over an hour to decide which mattress to buy. When I need to buy anything bed related again this will be the store I go to.
25 February 2024
Unprompted review
Excellent service
Helpful but not pushy service that resulted in our purchasing a mattress. This was delivered on the day we chose with friendly, helpful and courteous delivery. Couldn't fault the service in the shop or delivery. Both were beyond our expectations. Thank you!
29 February 2024
Arrived on time and is giving a good…
Arrived on time and is giving a good night's sleep.
18 February 2024
Excellent understanding of my needs by…
Excellent understanding of my needs by Kyle in Dreams at Reigate.
Amazing it controlled sensor to guide customers to the appropriate mattress
Smooth delivery and removal of my old mattress.
23 January 2024
Well done
Everything from purchase to delivery went well, I have
had no problems at all
26 January 2024
Mattress delivery Punctual and efficient in delivering…
Punctual and efficient in delivering and setting up a mattress, as well as taking the old mattress away.
26 January 2024
Excellent
Everything was excellent, the experience in the shop. Everything explained without any hard sell. Good knowledge and selection. Good prices. Quick and very efficient delivery. Very good communication. All round excellent. Also, mattress is great. Couldn't ask for better.
5 January 2024
The whole Verprocessnew…
The whole process of selecting a new mattress and the delivery was very easy. I was very satisfied with everything and am very happy with my purchase.
16 December 2023
Còmfport very nice
Còmfort delivered on time very polite team left all tidy when finished
17 November 2023
Great service in the shop
Great service in the shop, communication regarding delivery and mattresses.
11 November 2023
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