The sales person Claire was polite and knowledgeable about the product offered once we had completed the assessment on the Dreams bed . She guided my wife mainly to the product that would suit her as... See more
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Kevin was very knowledgeable about the different styles of bed bases. We were offered water. We finally homed in on one style and bought it. Very good delivery timescale including assembly and takin... See more
We were shopping to swap our mattress in the Reading store and Will was so helpful! He had a lot of knowledge and was able to advise us based on what we have and what our problems were. Would definite... See more
Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brunel Retail Park, RG2 0HS, Reading, United Kingdom
- 01182068447
4.8
Excellent
314 reviews
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Would give 6 stars if I could
Customer service at Dreams has been stand out amazing from start to finish. Brilliant at point of sale, the guy at the shop was extremely knowledgeable and patient while we tried out every mattress in the shop! Customer service were incredibly helpful to deal with over the phone and the delivery guys went above and beyond to get our bed to us when our road was closed! Can't recommend highly enough.
13 June 2025
Unprompted review
Study bed and very firm Sealy mattress exactly what i want
Delivery on time. Friendly and professional workers help doing the assembling. Sturdy lodge bed. Sealy hagen mattress very firm to support my back.
31 May 2025
Really comfortable.
Really comfortable.. Thought it wouldn’t be as I
Chose firm, but absolutely right for my back.
10 May 2025
Out with then old and in with the…
Out with then old and in with the new...all I need to do was lie down !
10 May 2025
Claire from Dreams (Reading) was the…
Claire from Dreams (Reading) was the real star of the show! Met me on the door and listened to my needs, or at least my preconceptions! Went on the scanner to measure my body and actually lead me to a completely different mattress type. Walked away very happy with my selection and more importantly extremely happy with the customer service I got! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
4 May 2025
Unprompted review
First class service
From the moment we stepped into the store in Reading, we felt we had come to the right place. Very welcoming and knowledgeable. Alex was outstanding, a credit to Dreams, he was polite, very knowledgeable about every bed, mattress etc, his guidance really helped us in making the right choices for our beds.
8 March 2025
Good friendly....
Good friendly staff ,very helpful in showing around and suggesting .
and the delivery was also smooth and nicely done .
26 April 2025
Made very welcome in store
Made very welcome in store, tried the lie on bed to measure likely best fit beds. Salesperson very helpful and knowledgeable
26 April 2025
May use AI-assist with repliesRead more
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Awful delivery service..
Awful delivery service... we were told our bed and mattress would be delivered on the 16th April and paid 30 POUNDS for this service. They registered our bed as being already delivery where in fact it was not!!! We now have to wait until the 28th April with no bed and no garantee that this is going to be effectively delivered cause guess what!! They are not even able to prioritise this sale even though they messed up... absolutely not recommended.
16 April 2025
Unprompted review
Reply from Dreams - Reading
Good morning Léa,
Thank you for taking the time to leave us your review.
I am very sorry to hear that owing to an error, the delivery did not take place on 16th April.
I did try to call you to discuss your experience in more detail but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Good
Helpful, knowledgeable staff,( particularly Alex).
Very patient whilst decision made.
Prompt delivery
9 March 2025
Staff were very helpful in correcting a…
Staff were very helpful in correcting a change of product (upgrade) SO in store.
22 March 2025
Unprompted review
Up in the Clouds for perfect Dreams.
Knowledgeable helpful staff, Alex, Sam and the other one was serving another customer.
Finding out which bed would be the right firmness for you, very clever.
Have always used dreams and always will. To be offered a coffee, such a small thing, but goes above and beyond, although we declined.
Thank you.
22 March 2025
From ordering to delivery the…
From ordering to delivery the experience was easy, friendly and prompt. We had to re-schedule delivery but there were no issues and the whole experience was worthwhile.
We've bought from Dreams before and will definitely do so again
6 March 2025
New mattress
We bought a new mattress from Dreams, we were very impressed with the salesperson. She got us to try out the sleep match system which choose several mattresses to suit our backs.
22 February 2025
Excellent service
16 February 2025
From start to finish a wonderful experience
From start to finish my experience of buying a new bed from Dreams was amazing. The assistants in the store were exceptionally helpful, taking time to ensure that I was buying the correct bed for me, and the young man who delivered and installed my bed did so with great care, leaving everything tidy behind him. He made sure that I understood the working and usage of the ottoman storage, too.
A big Thank You to Dreams!
16 February 2025
Tempur matress from Dreams
The people working in Dreams were extremely helpful! And I'm sure would be disappointed to hear that my mattress is a million miles away from being perfect. This has nothing to do with Dreams, but more to do with the Tempur mattress not being the mattress of my dreams. I am greatful that I will be able exchange the mattress and that I won't be stuck with it.
4 February 2025
Reply from Dreams - Reading
Good morning Diana,
Thank you for taking the time to leave us your feedback.
I am delighted to hear that you are happy with the service you have received from Dreams. However, I am sorry that you are not getting on with your mattress.
I did try to call you today but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Excellent Service!
Both Olumayowa and the Store Manager were super helpful. Even when I realised the bed I'd ordered was going to be too wide, the Store Manager helped me immediately to resolve and amend my order. Thank you so much!
1 February 2025
Great service from start to finish
Great service from the moment we walked into the Reading store through to the delivery of our mattress and pillows.
16 January 2025
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