Genuinely helpful & friendly personal service from Niamh (pronounced like Neeve). Also a pretty good deal and products from Dreams. Happy with the whole experience. The constant sales and the scientif... See more
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We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... See more
Extremely helpful with a good knowledge of their products. Very good customer service and a nice welcome cup of coffee.
We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance. Only negative was we had to wait to be served as only 2 salespeople
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2c Ocean View Retail Park, PO3 5HH, Portsmouth, United Kingdom
- 02382128791
4.9
Excellent
160 reviews
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Unfortunately the salesman did not show…
Unfortunately the salesman did not show all the mattresses that were available
12 November 2023
Reply from Dreams - Portsmouth
Good afternoon Gerald
Thank you for taking the time to speak to me today. I am glad we have reached resolution on the matter, and I can confirm your replacement mattress will be delivered on 4th December.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
A dream of sleep
21 October 2023
Great service and communication
Great service and communication. All of the team in store were great.
Do what they say they’ll do. Delivery team keep you updated. Great bed at a great price. Thank you
8 October 2023
We are happy for this the bed and mattress
The bed and mattress is comfortable. Only is the mattress has a very strong of glu smell. it already two weeks, the smell still there. it worried me to affect the health.
1 October 2023
Sweet Dreams
The delivery men were really good, they took their shoes off without being asked and the delivery/collection of our new/old mattress was made without any fuss. Brilliant. The salesman in the shop made everything very simple without being pushy. Many thanks.
15 August 2023
Good customer service
The company was flexible in changing delivery dates when needed, they kept in touch confirming the change and nearer the date of delivery. the delivery was on time as promised and the delivery staff were efficient and fast in setting up the bed etc.
16 June 2023
Great mattress
Great mattress, delivered on time by a nice guy. Sales lady in the shop was very helpful but not pushy, found the perfect one for ne
20 June 2023
Bed is lovely and comfortable
8 June 2023
Excellent service and delivery from Dreams
Bed and headboard were delivered on time by two very polite, helpful and courteous men. From purchase to delivery I received excellent updates and felt like a valued customer.
31 March 2023
Being given good service by all staff…
Being given good service by all staff concerned, especially in the store. Good communication.
11 February 2023
A good nights rest on a dreams bed will be the best
Thank you for delivering my double bed.They assembled my bed quickly and efficiently.
The mattress was very comfy.
I’m sure my guests will be happy and sleep well.
19 February 2023
Excellent service in store and delivery…
Excellent service in store and delivery was great no problems whatsoever
18 January 2023
The delivery team were very helpful and…
The delivery team were very helpful and kind
Efficient and tidy
4 January 2023
Very experienced salesman very helpful
Very experienced salesman very helpful. Explained the different between the mattresses.
Was quick delivery, delivery went smoothly very polite.
Great experience all the way .
26 December 2022
Very helpful shop assistant.Harry was very helpful he asked if we…
Harry was very helpful he asked if we have any ideas what we wanted once we told him he was able to show us different ranges of what we wanted.We were then able to discuss between ourselves and made the choice.
23 January 2023
Unprompted review
The amazing harry!
Harry who attended to us was amazing! knowledgeable helpful respectful had a great sense of humour.
We didn't know what kind of mattress to look at and within minutes he had us choosing between a couple of options and we found it really easy to decide and buy.
2 December 2022
Unprompted review
Great service in Portsmouth store with…
Great service in Portsmouth store with choosing a suitable replacement mattress. Mohammed was very knowledgeable in identifying a good fit. Delivered on time and plenty of updates via phone when they would arrive. Very happy with the service of both Teams.
19 November 2022
Unprompted review
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