Genuinely helpful & friendly personal service from Niamh (pronounced like Neeve). Also a pretty good deal and products from Dreams. Happy with the whole experience. The constant sales and the scientif... See more
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We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... See more
Extremely helpful with a good knowledge of their products. Very good customer service and a nice welcome cup of coffee.
We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance. Only negative was we had to wait to be served as only 2 salespeople
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2c Ocean View Retail Park, PO3 5HH, Portsmouth, United Kingdom
- 02382128791
4.9
Excellent
160 reviews
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This company invites their customers to review, whether positive or negative
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Definitely recommend dreams to anyone
Definitely recommend dreams to anyone, first time we have used dreams,without a doubt the best mattress we ever bought.
3 August 2024
Very helpful salesman
Very helpful salesman- let me try different mattresses- even gave me a free pillow!
26 July 2024
Found my ideal bed and mattress no fuss…
Found my ideal bed and mattress no fuss quick delivery
19 July 2024
Purchase of a double ottoman bed. We were very happy with the advice&…
We were very happy with the advice& help we received in store. We were happy with the delivery & bed when it arrived but as its a guest bed, it hasn't been tested for its comfort yet.
15 July 2024
Love the bed
Love the bed, the headboard is wonderful and the storage is great. Very pleased with purchase.
5 July 2024
Very helpful and informative
Very helpful and informative. No pressure to buy a very good experience. Welldone
23 June 2024
A truly positive & remarkable experience
A truly positive & remarkable experience. Newly disabled & looking for a new bed, the staff at Dreams were exceptional in delivering detailed knowledge & 'customer service', (without being too salesy!). The "Sleepmatch' process was brilliant and rather empowering & I consider vital in the process of getting a new mattress. The staff were very patient with my endless questions, and very kind when I became emotional during the adjustable bed process, (zero gravity). With severe back issues, this was a truly humbling experience & I can't wait for my new adjustable bed and Tempur Pro Air SmartCool mattress. Thank you so much to the patient and very knowledgable staff. One very satisfied customer.
27 May 2024
Unprompted review
Helpful,polite
1 June 2024
The teams that sorted out my items …
The teams that sorted out my items were very knowledgeable, knew my home , were courteous and respectful of their surroundings,and cleared away all packaging even wearing shoe coverings, would recommend highly.
29 April 2024
Delivery on time
Delivery on time, very friendly and helpful advice at Delivery. Very impressed
21 April 2024
Very friendly assistance in store &…
Very friendly assistance in store & able to offer knowledgeable insights of my Purchase choice.
Also very prompt & courteous delivery team.
30 March 2024
Excellent service
Lovely lady assistant went through everything that we needed to know and gave us very good advice. Delivery went exactly to plan.
19 March 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff are good but the delivery service…
Staff are good but the delivery service could be better
5 April 2024
Reply from Dreams - Portsmouth
Good morning,
Thank you for taking the time to leave your review. I am sorry to hear that you were not happy with the delivery service you received. I have tried calling you to discuss this further but unfortunately I was unable to get through. I have emailed you for more details and look forward to hearing from you.
Many thanks,
Simon
Member of staff was very helpful and…
Member of staff was very helpful and was able to recommend the appropriate products to us. We left with exactly what we needed
1 April 2024
Unprompted review
My mattress is so comfortable just love…
My mattress is so comfortable just love it I have no pain when I wake up 👍
30 March 2024
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