Dreams - Poole Reviews 

Really helpful and friendly staff in store. The delivery team rang us when they were on their way and were brilliant, putting the bed together.

Initially we met Hannah , treated us very well , we chose the bed base and Hannah took me through the procedure to choose correct mattress , very knowledgeable very professional . All went well , the purchase was done also extras were given , ie pillows , duvet and mattress protector , Delivery date given and bed was delivered on time , thankyou Hannah and Dreams delivery team and Dreams Poole

We weren’t pounced on as soon as we came into the shop, we looked around for short time on our own and then a lovely lady called Joanne came over. She was very helpful and helped us choose our new mattress. Delivery was very good and so were the drivers. Can speak highly enough about the service we got especially Joanne in store.

easy ordering , delivered on time ,guys manovered our mattress into bedroom on bed ,very good

the man was very helpful and the delivery people were very quick at putting my bed up and put my mattress back for me

The service in the store was great it was just the horrible men who delivered my lovely new bed at my age don't expect such treatment also love the cabinets and ottoman.
Think the problem was my very old bed they probably thought I had one which could be sold on not chopped up for firewood!

Great choice in store. Neal was friendly and knowledgeable and gave us time to choose without any pressure. A great customer experience.

Great service from start to finish. No pushy sales just good knowledge and offered advice when requested. Delivery time was quick. The guys were prompt, friendly and professional! Could not fault!

The staff were really helpful and accommodating and not at all pushy, there is nothing worse than being pounced on as soon as you walk through the door and trying to sell you the most expensive product, this was not the case,i would highly recommend this company to anyone.

A really positive experience for us choosing a new mattress. We went in completely unsure what kind of mattress we required other than we didn’t want memory foam again, and Hannah ran us through the Sleep Match machine and found what type of mattress would be most beneficial to us. We were then shown several different mattresses at different price points and were explained the main differences between them and if the price difference was worthwhile. The whole process from start to finish was really easy and stress free. Will definitely go back to Dreams for any future mattresses.

Helpful staff and good service

Amazing service from start to finish. Staff in store were helpful and informative without being pushy. Delivery was on time and time slot communicated well.

Everything was perfect very pleased bed is great 😊

Great bed, assembly team were spot on, only issues was the length of time from order to delivery (around 3 months)

2 weeks in and loving the new bed

Great service from beginning when first walked into the store to delivery

The whole experience from shop to delivery was excellent. Sadly I don’t remember the name of the lady who served me in the Poole branch but her knowledge was brilliant and her patience while I made my mind up was spot on !
The delivery guys were excellent too and took care of my new carpets and painted wall while assembling the bed. The products a luxurious deep topper and an ottoman bed with a soft mattress are both amazing I’d liken it to sleeping on a marshmallow ! Thank you Dreams

The delivery men were friendly and efficient putting covers on their shoes, also explaining what measures we should take with our new mattress

The best customer service I have had.

Had issues with a bed 2 years after we purchased. They constantly helped. Ensured we got a new bed twice when the the 2nd bed would not fit up the stairs.

Genuinely easy to deal with. Not often I see good customer service like this. This was online and via customer service.