Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... See more
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Great, professional and friendly service from Paula and she had an excellent knowledge of the products . Happy with our purchase .
Extremely helpful from start to finish, Scott met us promptly, got us set up with the "Dream Machine", took us over numerous options, we left to do our own research before returning to close the d... See more
From start to finish excellent service - the “patience of a saint from Paula - the sales assistant”- and so knowledgable. We went in several times to discuss with her before buying - nothing too muc... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, United Kingdom
- 01752874174
4.9
Excellent
350 reviews
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Fantastic staff
6 September 2026
Friendly, knowledgeable, professional
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as possibly suitable.
She then left me to ponder whilst she went to talk to another customer. Having made my decision, I went to find Jane. She was busy with another customer, but introduced me to Mominah, who made me a cup of tea and very efficiently completed the necessary paperwork. Altogether, excellent. Thank you.
3 September 2026
Great
Great, professional and friendly service from Paula and she had an excellent knowledge of the products . Happy with our purchase .
3 September 2026
Sensible prices easy process and good…
Sensible prices easy process and good service all round. No hard sell to worry about great salesmen
28 June 2026
Purchased a tempur mattress from dreams…
Purchased a tempur mattress from dreams and have been amazed by the quality product. From the first greeting in store to delivery the service was superb.
Highly recommended 👌
20 June 2026
Great customer service
Great customer service, a great selection of products, delivery as requested, very happy to recommend Dreams.
11 June 2026
Unprompted review
Excellent!
From the start, our shopping experience was very good at Dreams and then the delivery went extremely smoothly too. We love our new mattress!
22 May 2026
Best sales man ever
Scott was the guy who helped me to choose the right mattress for me no being pushy had an amazing sense of humour what a sales man !! The delivery guys were excellent too amazing anyone wanting a bed and or mattress this is the place to go ….
26 April 2026
Unprompted review
Friendly helpful staff
Friendly helpful staff, both in the store and delivering the goods. Great options available with nice discounts
1 May 2026
Excellent all round!
Excellent all round - out mattress requirements were explored and there were plenty of options. The staff were not pushy at all and we got our order delivered as promised. Great company!
8 May 2026
As promised
Everything went as promised, the mattress was duly delivered on time, and the old one removed.
We are now trying to adjust to the new mattress!
24 April 2026
Mattress delivery
Delivered on time minimum fuss delivery men very helpful. All packaging and old mattress removed
21 April 2026
Very helpful staff from store to…
Very helpful staff from store to delivery. I’ve shopped with Dreams over the years and never been disappointed with the experience (and the beds!)
25 April 2026
It is a very friendly place to visit…
It is a very friendly place to visit the staff are very clear in explaining what you are being shown
I am very please with the mattress I purchased my sleep programme has certainly im proved
19 April 2026
Extremely helpful Staff
Extremely helpful and knowledgeable Staff in the store and also the delivery guys who built the bed
14 April 2026
Very helpful guy that served us
Very helpful guy that served us. Good service overall
30 March 2026
Unprompted review
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