Raymond at the Orpington store was very friendly and helpful, he listened to what we were looking for and came with great recommendations of mattresses for us to try. We were offered pillows to try th... See more
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Lovely welcome by all the staff. They weren't invasive but were there to answer questions as we browsed. Very polite and expedituos completion
Had a smashing visit to Dreams Orpington, was calm relaxed and informative , your team member Philip introduced us to your sleep match machine , where we were able to chose a perfect mattress and p... See more
Excellent service from start to finish from dreams. The sales assistant in the shop was helpful and gave good advice. We could take our time looking and deciding what we liked with out being pres... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Spring Vale Retail Park, BR5 3SG, Orpington, United Kingdom
- 02045329701
4.7
Excellent
185 reviews
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Delivered on time
Delivered on time. Delivery drivers were very helpful and friendly. So far we are very pleased with the matteress.
23 November 2024
New mattress required
Excellent sales representative. Very good experience in store perfect mattress match for me
8 November 2024
Great service from ordering to deliver
Great service from ordering to deliver. Easy and well informed.
2 November 2024
Very helpful staff in store who took…
Very helpful staff in store who took phone order and organised delivery efficiently.
6 September 2024
Great old fashion service
Great old fashion service. Nandita, was helpful and very informative. Explained all the different options in mattresses and pillows available.
Allowed us to try different options before making a decision.
6 September 2024
Unprompted review
Sweet Dreams
Really helpful staff. Excellent delivery with very clear updates on delivery.
Overall excellent
24 August 2024
New mattress
Mattress delivered on time by friendly delivery guys. The mattress has been very comfortable so I think the fitting process got the firmness correct.
10 August 2024
Excellent service all round!
9 August 2024
Really lovely experience
Really lovely experience, felt very relaxed and staff were great. Excited to receive our first double bed!
4 August 2024
Unprompted review
GREAT SALESMAN
Superb salesman from Dreams, Cray Avenue, Orpington. Very knowledgeable about all things pertaining to beds! He really went the whole hog to deliver the best deal! Thank you.
20 July 2024
Very friendly staff
Very friendly staff, I was advised on a variety of mattresses that were suitable for my needs.
Quick delivery within 1 week by two delivery men who didn’t have an easy task of removing my old super king mattresses from upstairs and then delivering a new super king mattress which was quite heavy, but they did a great job:)
19 July 2024
All went very well
21 July 2024
Good experience in store well trained…
Good experience in store well trained staff. Excellent deliveryen
19 July 2024
Love it very comfortable thank you!
7 July 2024
5 star service from start to finish.
Very helpful shop staff, I had to postpone my delivery twice and company was very accommodating.
Delivery guys were on time , very courteous and assemble the bed quickly .
5 star service from start to finish.
Thank you
12 June 2024
Great customer service from Nandita
Great customer service from Nandita, she was helpful but friendly and helped us make a good choice with the mattress we purchased. Would definitely recommend the store and the Flaxby mattress! 🤩
21 June 2024
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