Dreams - Nuneaton Reviews 

154
TrustScore 5 out of 5

4.8

Newtown Road, CV11 5UT Nuneaton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Deb from Dreams- Nuneaton was really helpful in finding us a Tempur mattress. From having us do a quick test to find our perfect sleep position/mattress to the best deal / delivery that suited us bes... See more

Rated 5 out of 5 stars

The staff were very helpful and considerate. They explained the types of mattresses and bases available and fabric colours that were available. They gave us options for delivery of the new and collec... See more

Rated 5 out of 5 stars

Jugal the shop manager was really helpful, friendly and professional. He was eager to find the right mattress for my need and was not just trying to make a sale. Recommended.

Rated 4 out of 5 stars

We want a super king size mattress and the dreams sales lady reminded us to check if it could be moved to the upper floor at our house. It was lucky we heard her professional advice and went back to c... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Newtown Road, CV11 5UT, Nuneaton, United Kingdom

  • 02475278066

4.8

Excellent

TrustScore 5 out of 5

154 reviews

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4.8

All reviews

(154)

14,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff at the were excellent

The staff at the were excellent. Rob, our main contact, walk through our options making the choice of bed and mattress easy. This included moving beds around for us see the full choice. The whole experience was a pleasure and the price was good too. We need also to move sour delivery slot a couple of times which was also dealt with with a smile.

5 July 2023
Rated 5 out of 5 stars

Excellent from start to finish

Our sales advisor, Rob, was excellent - he didn't push and listened to what we wanted and the budget we had. As a result, we got the perfect bed for my son, which he is delighted with. Delivery was quick, friendly and professional, and all packaging taken away too. All in all, we got great service and a beautiful bed which is value for money. Would totally recommend Dreams to anyone.

24 May 2023
Rated 5 out of 5 stars

I highly recommend going to dreams when…

I highly recommend going to dreams when you need a new bed/mattress. I couldn't have asked for a nicer environment, or nicer people. They didn't try to get me to buy more expensive items like some places do. The delivery process was also really good, I was kept up to date on every part of the process and they came at the time they said and the guys were smart, polite and friendly.

17 May 2023
Rated 5 out of 5 stars

Good service

Good service. the service agent knew his job very well.everything was explained o us and we were trested very well during our visit. Would recommend Dreams

16 April 2023
Unprompted review
Rated 5 out of 5 stars

brilliant service

brilliant service, young sales guy at the Nuneaton branch was friendly, understanding and funny. He was knowledgeable and helped us choose the right bed based on my circumstances.
Highly Recommended,top job.x

10 March 2023
Rated 4 out of 5 stars

super king size mattress with zip link option

We want a super king size mattress and the dreams sales lady reminded us to check if it could be moved to the upper floor at our house. It was lucky we heard her professional advice and went back to check. We found that it is really not possible to move up the narrow staircase, so we need to find a mattress that have the zip and link option. There were limited choices on the market and we ended up going back to dreams for the comfy mattress that have the zip link option.

14 February 2023
Unprompted review
Rated 1 out of 5 stars

TV bed

We purchased a new TV bed. It arrived and the side panel of the bed was damaged. I emailed dreams to get this sorted and they said they would book somebody in to replace the side.
During this time, the TV mechanism stopped working so we could not lower the TV. I again rang and was told somebody would be out to fix it in 3/4 weeks time!! As this is a new bed I would have expected quicker service and a compensation due to the inconvenience caused.

25 January 2023
Dreams - Nuneaton logo

Reply from Dreams - Nuneaton

Dear Emily

Thank you for taking the time to speak with me today. I am so sorry for the issues you have had with the bed. I am glad the siderail is and issue with the lifting mech is now all resolved, and I hope the final repair is successful next week.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

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