Sales assistant (Ben)was friendly and offered us coffee. He explained everything properly and easy to understand
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Dennis and Sean were most helpful. They understood our needs and took their time to help us. Would recommend to anyone.
We visited the Sprowston Retail Park, Norwich store today looking for a single bed and a double bed. We were greeted by Dennis and he was so lovely and friendly. Left us to have a look round and he wa... See more
Like most people, buying a new mattress isn't something we've done for years! Dreams made the whole process so much easier right from stepping through the door. With the huge choice on offer..memory f... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3a Sprowston Retail Park, NR7 9AZ, Norwich, United Kingdom
- 01603363540
4.8
Excellent
438 reviews
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The man who helped me choose my…
The man who helped me choose my mattress was very knowledgeable and very polite and professional.
19 March 2026
King size bed
Fantastic service from Dreams. Lovely bed, just what we were looking for regarding colour and style. Kind, friendly assistant who was really helpful with all our questions. Well done Dreams.
18 April 2026
Excellent service from Ben
Very good experience with the Dreams Norwich. All of the staff very very helpful but especially Ben who helped me find the mattress and bed that was best for me. He talked me through the details of the Sleepmatch service and all the details of the mattress that were chosen to try. He also went over all the features of the adjustable bed that I was interested in (which hopefully will make a big difference for me due to my disability).
When we went ahead to order Ben went through all of the options/extras that were available - without any pressure whatsoever - and answered all of my questions.
Very happy with the experience and looking forward to delivery (bed unfortunately not in stock)!
30 March 2026
Unprompted review
Great service and kind attention to…
Great service and kind attention to detail. Could not do enough to help
28 March 2026
Communication about delivery good
Communication about delivery good.
Arrived on time and bed put together quickly, tidily and professionally
6 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Norwich
Good afternoon,
Thank you for taking the time to leave us this review. I am very sorry to hear about the issues you are experiencing with both the mattress and the duvet you received. I completely understand how frustrating this must be, and I apologise for any inconvenience this has caused.
I have sent you an email outlining the steps we would like to take to resolve this matter for you.
Kind regards,
Dylan
I now have a problem regarding my new…
I now have a problem regarding my new mattress, I can’t get out of bed , it’s far too comfy 😂
Great service and great delivery guys
1 March 2026
Great service
Excellent help choosing, amazing delivery, all put together rubbish removed, brilliant service 👏
28 February 2026
Headboard of excellent quality
Headboard of excellent quality and value for money, promptly delivered and easy to fit
27 February 2026
Excellent and professional service
Excellent and professional service from ordering in Norwich to the bed being delivered in Totnes. All staff were kind, courteous and a real credit to your company.
22 February 2026
Excellent experience
Very helpful members of staff at the store who were eager to help without being overbearing. Delivery date agreed and collection of old mattress too. Delivered on date agreed with a call beforehand to confirm time. Again very helpful delivery staff who were very polite and conscientious. Would recommend Dreams store very highly.
20 February 2026
The guys were great who delivered the…
The guys were great who delivered the mattress and the mattress is amazing and so comfortable!
20 February 2026
Sleeping soundly.
Friendly and knowledgeable staff who, without any heavy sales pressure helped us choose and purchase our new bed. We are absolutely delighted with our choice. Thank you Dreams!
20 February 2026
Best advice, no problems.
Very comfortable mattress, a perfect recommendation. Thank you.
14 February 2026
Great staff, great product, I am very happy, thank you.
I was very impressed with the whole experience. The sales staff were friendly and helpful and so were the delivery team. The bed seems good quality and even the assembly instructions were easy to follow with text rather than useless pictures that we normally have to endure. Thank you Dreams team 😃
15 February 2026
Great advice
Great advice, incredibly good deal and the best matress I’ve slept on! I would definitely recommend them and certainly use them again and again!
13 February 2026
They create a comfortable atmosphere in…
They create a comfortable atmosphere in their shop and a very comfortable product
11 February 2026
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