Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more
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As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... See more
Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and o... See more
When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comf... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience at the Dreams store in Manchester, Cheetham Hill / Manchester Fort. From the moment we arrived, the store manager was extremely polite, friendly, and respectful. They made us feel very welcome and went above and beyond to make sure we were happy.
The customer service was exceptional, and we were offered tea and coffee while we took our time choosing. The manager was very helpful, patient, and genuinely focused on finding us the right product at a great price. We were also given a brilliant deal, which made the whole experience even better.
It’s not often you come across this level of customer service. I would highly recommend this Dreams branch to anyone looking for great products, excellent prices, and outstanding customer service.
Thank you to the team for making our shopping experience so enjoyable. We will definitely be returning! ⭐️⭐️⭐️⭐️⭐️
31 August 2026
Painless!
All done and dusted in a short period of time. We thought it would be harder….a very knowledgeable member of staff who was not pushy.
31 August 2026
Very well informed on products and was…
Very well informed on products and was helped from start to finish by Aya.
30 August 2026
Great service and recommendations from…
Great service and recommendations from sales staff, quick and easy order made
1 September 2026
Amazing experience straight to the…
Amazing experience straight to the point and honest opinions
1 September 2026
Very helpful salesman who made the…
Very helpful salesman who made the experience easy.
1 September 2026
The young lady that served us was very…
The young lady that served us was very good, helpful, friendly...can't praise her enough. Looked after us very well.
31 August 2026
the store assistant was really good…
the store assistant was really good knowledgeable and friendly as well.
1 September 2026
Easy choices
The staff were very helpful and this made it very easy for us to make our choices
1 September 2026
A very friendly assistant
A very friendly assistant, who took ti.e to ensure our requirements were met.
A very pleasant way to spend a lot of money.
1 September 2026
Customer service was great
Customer service was great, informative and helpful advisors
1 September 2026
Very patient sales lady.very friendly!!🤗
The lady I was ordering a bed & mattress delivered.to me.I said I was so.patient.as I'm disabled& housebound.also 95?.¹ told me the ottoman ones I could afford etc. & mattress!I.no hurry.explained everything.as I needed setting up bed etc.!very satisfied.& Enyored our chat!!now waiting for my ottoman.
1 September 2026
Gabriel
Gabriel, our assistant, welcomed us immediately we arrived and was patient, knowledgeable and helpful throughout
31 August 2026
Amazing customer service
Isha and Nish were so helpful when choosing my new matress. They both were very knowledgeable.
31 August 2026
Ashley at St Helen’s store was very…
Ashley at St Helen’s store was very helpful and made sure we were aware of all the options available to us. We were left to look around the store without pushy sales talk but Ashley was very helpful when we had questions and once we decided on the bed we wanted Ashley dealt with us very efficiently.
30 August 2026
Unprompted review
Customer adviser (Joan??) was great
Customer adviser (Joan??) was great. Explained things. Not pushy. Very pleasant
1 September 2026
Alexis TV bed
fabulous TV bed sturdy and solid
salesman Keiron was great
have returned to buy mattress and another bed
1 September 2026
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