Our experience was excellent the assistant Johanne was well versed about all the Tempur mattresses . She wasn't pushy and let us make our own minds up,we ended up having a tempur mattress And 2 pill... See more
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excellent service, from the lady in the merthyr Tydfil store to the 2 chaps that delivered the new bed into our bedroom (it had been a long day for them and a few hrs more to go, the were cheerful... See more
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were not... See more
I went looking for a new bed in Dreams and was greeted with a friendly welcome. When I chose some possibilities I was helped made an informed decision. All options on purchase and delivery and after s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Triangle Business Park, CF48 4TQ, Merthyr Tydfil, United Kingdom
- 01685668338
4.8
Excellent
290 reviews
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Despite it being a long wait for the…
Despite it being a long wait for the bed it was delivered and installed on the date promised The delivery team were excellent ,polite very professional and had the job done in no time The Matress is so comfortable and being able to raise the head and feet has eased my pain and made getting in and out so much easier The pre sale team were so informative and helped me make a great choice of bed and Matress.
19 October 2024
Delivered on time.satisfied with my new…
Delivered on time.satisfied with my new mattress, now having a good night's sleep.
28 September 2024
Well recommended
The staff was absolutely brilliant we wasn't sure what we wanted but all the staff came to help and not once did we feel pressured into buying anything I will say don't be afraid of taking to the staff because they will help not pressure you
21 September 2024
Superb service
Superb service , from shop to build of bed, on time no.
Problems,one hour twenty mins all done, very friendly
Staff.
15 September 2024
My experience when I went to purchase…
My experience when I went to purchase my bed was so pleasant,A very nice female assistant show me a selection of beds and was friendly.My delivery came on time and put together quickly and cleaned up when finished.
8 September 2024
Helpful staff in store and an amazing…
Helpful staff in store and an amazing delivery boys were soo good
31 August 2024
Everything that was promised
Everything that was promised , delivery, cordiality was faultless
30 August 2024
New mattress
Knowledgeable and polite staff made the process of selecting a new mattress easy. It was delivered on time by friendly staff. All as expected
16 August 2024
Great customer service
Great customer service. Was dealt with straight away and was shown exactly what I was looking for. Mattress is so comfy!
9 August 2024
Yes all went fine from start to finish
Yes all went fine from start to finish. very pleased with my purchase for my daughter
3 August 2024
THE staff are great very helpful what…
THE staff are great very helpful what they told us what would happen (like delivery) was spot on .
we even had a time slot earlier than exxpected due to someone cancelling their delivery the bed fitters were excellent /clean eficient
i would recomend DREAMS TO ANYONE WHO IS GOING TO PURCHASE A BED
2 August 2024
Great service in the store in Merthry…
Great service in the store in Merthry Tydfil which led to excellent service by the delivery men .
Arrived on time, on the specified day, installed the bed professionally, clean, smart .
Removed the packaging .
First class and highly recommended.
20 July 2024
The staff were excellent from the sales…
The staff were excellent from the sales assistant to the delivery drivers. Gave us a great deal on a mattress and took the time to explain all our options to arrive at the best deal.
3 July 2024
Great sales people in store
13 July 2024
Great mattress just what my back & hips…
Great mattress just what my back & hips needed, so comfortable really happy I bought
12 July 2024
Very happy with purchase
Ordering in store was easy and everyone was very helpful and answered all my questions. Delivery was perfect, the team was polite and friendly and respected our home. The mattress is everything I was hoping for and more. It's firm and supportive but also very comfortable, which is what we were wanting. When someone says they are sleeping better on a new mattress I tend to be a bit sceptical, but have to admit we are both getting good quality sleep with this new mattress. Very pleased.
22 June 2024
The staff were helpful and…
The staff were helpful and understanding, I was looking for a mattress for my son who is autistic. I actually bought a mattress and a new bed 🙂
26 May 2024
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