Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to deter... See more
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Ordered online, chose the delivery date convenient to me. The delivery driver rang an hour or so before to confirm delivery. Easy to assemble bed base. Two under bed drawers are not as deep as my... See more
My needs was listened to with my condition and the bed has helped give me better comfortable sleep
The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault. Delivery service was very efficient but they damaged a new... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 11a Portland Retail Park, NG18 1HA, Mansfield, United Kingdom
- 01623203315
4.7
Excellent
191 reviews
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Excellent mattress thanks to DREAMS
Staff excellent and very knowledgeable of their products
Very helpful with their delivery and timings
13 March 2025
The mattress was so comfortable Having…
The mattress was so comfortable Having lovely nights!
8 March 2025
Very experienced staff in the shop
Very experienced staff in the shop, they made me feel very comfortable, so helpful and looked at all possibilities for me. The delivery was excellent very nice and explained everything to me that I needed to know. Well done
13 February 2025
Hollie at the mansfield store…
Hollie at the mansfield store gave an excellent service and her patience & knowledge allowed us to get the best mattress. Thank you
18 February 2025
Unprompted review
We are very happy with bed we choose…
We are very happy with bed we choose solid ver good quality
13 February 2025
I get a goodnights sleep every night
I get a goodnights sleep every night. It was delivered wrapped which yhe delivery guys unwrapped and took away all rubbish it wasnt an expence it was an investment. On entry to the shop i explained my problem asked for recomendations i was advised to lay on the adjustable mattress which gave recomendations. The assistant took me to lie on all the mattresses recomended. I chose the one that suited me best. It was a good choice. I highly recomend Dreams of Mansfield so so helpfull
Thanks
9 February 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Mansfield
Good afternoon Michael,
Thank you for taking the time to leave us your review.
I am sorry to hear that you would not shop with us again.
In order to gather some additional information and review the issues you have experienced, I did try to call you today but as I was unable to reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Great service from start to finish-…
Great service from start to finish- with great service given from Hollie who helped us from start to finish
28 January 2025
Found the bed to be extremely…
Found the bed to be extremely comfortable and value for money.
28 January 2025
Bedside cabinets on time…
Bedside cabinets were delivered on time and we’ll packaged. Staff who took payment were very good.
We checked with a different staff member a few days after who gave the wrong info about packaging being taken away by staff. The delivery men don’t take packages away when pre-built.
No big problem.
23 January 2025
Bought a bed on October 5th and still…
Bought a bed on October 5th and still not got it I’ve been in today 21st January and they still don’t know when I’ll get it so I’ve asked for my money back and the worse thing about all this is that I didn’t get one apology not one just very poor excuses has to why they haven’t got my bed and one excuse was that they’re waiting for a phone call sometime in February to see if it’s on its way from overseas
Rubbish company keep well away
5 October 2024
Unprompted review
Reply from Dreams - Mansfield
Hi Christopher
Thank you for your review. Please accept my sincerest apologies for the issues you had with your order, and the delay to your delivery.
I am sorry that you have felt the need to cancel your order, but I can confirm that this has been done. Your refund will be back in your account in the next 7-10 days.
Many thanks
Peter
Shop staff very helpful
Shop staff very helpful and informative, delivered in good time just couple of days later
11 January 2025
Excellent knowledge and friendly.
Rav at Mansfield Dreams was excellent in helping us with choosing our new beds/mattresses. He was calm, polite, friendly and very knowledgeable. Our whole experience was relaxing and enjoyable.
8 January 2025
Unprompted review
Good quality goods and excellent…
Good quality goods and excellent service in the sales room
7 January 2025
Amazing mattress
Service was faultless from start to finish.
My matress is amazing and has improved my sleep ten fold 👏.
So happy with choosing Dreams would highly recommended and I will choose again to shop here.
27 December 2024
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