We had been looking for a good mattress pillows and headboard for over a year but always overwhelmed by sales staff and choice with lack of real guidance in big stores. Dreams in Maidstone staf... See more
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See what reviewers are saying
The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs
I visited Dreams in Maidstone with a view to buying a new bed. The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy deliv... See more
From start to finish the service we received from your Maidstone branch has been excellent. When the beds were delivered the two men who put the beds together were very polite and left no mess and we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 London Road Retail Park, ME16 0DT, Maidstone, United Kingdom
- 01622952920
4.9
Excellent
249 reviews
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Natalie
Natalie was super helpful when it came to finding the perfect fit for me! I’d recommend to anyone. Going into store made it less overwhelming.
17 April 2024
Unprompted review
Great process from start to finish
Great process from start to finish. Very comfortable mattress.
29 March 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I purchased a Therapur gel 3200…
I purchased a Therapur gel 3200 Kingsize mattress from Dreams in Maidstone on the 20/02/20 at a cost of £1300. In 2022 I went into the store as the mattress had developed a large ridge down the middle. I was told it only had a 12month warranty and as I hadn't taken out the extra warranty there was nothing they could do. I returned to the store again this year as the mattress had collapsed on both sides where we get out of bed each morning.I was told that Dreams only offer a 1 year guarantee and to take it up with Therapur. They could not supply any contact details and I was told to Google it at home.I tried that and there was nothing online so I contacted them again and I was told it is part of the Sleepeezee group and to contact them. I contacted sleepeeze and was told at the time of sale the mattress would have had a 5 year warranty.I put this to Dreams and was told at the time Dreams only provided a 12 month warranty so I can only assume the extra warranty Dreams mentioned, which was chargeable, would have taken it up to Sleepeezes free warranty. Dreams agreed to send out an engineer to inspect the mattress and he reported a manufacturing fault and he told me there were known faults on the mattress produced at the time mine was manufactured. Dreams refunded £850 and retained £450 as a "service charge" Circumstances made me accept their offer. Absolutely shocking.
8 February 2024
Unprompted review
Reply from Dreams - Maidstone
Good afternoon,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. I am pleased that we were able to come to a resolution, but if there is anything else I can help with, please let me know.
Many thanks,
Simon
Natalie was lovely and really helpful
Natalie was lovely and really helpful. She made us feel comfortable and helped us find our ideal bed and mattress. She made sure we were able to make the right choices four our budget and space needs.
9 March 2024
Unprompted review
The staff were very knowledgeable
The staff were very knowledgeable, friendly and efficient. Everything was explained to us during our purchase including lead times. Our new bed was delivered well within the lead time and the delivery team were fantastic. We're very happy with our new bed and mattress.
2 March 2024
Good choice of beds...
Good choice of beds.... Plus the bed that test your sleeping style to match you with the mattress.... The staff were helpful and advised us based on the results of the test
Very happy all round
25 February 2024
No complains, good timings, fast install
Arrived within the time, fast install time, done whatever we needed. Great team.
16 February 2024
Staff were very helpful and friendly- 10% disc for armed forces was very useful
Staff were very helpful and friendly, I was very pleased Dreams given Armed forces discount of 10%, this made the price competitive to others. thank you for that.
Delivery was in good time and informed very well of delivery. overall very satisfied with the service.
4 February 2024
Great customer service and professional delivery
Customer service in-store was excellent, with thorough and relevant advice. Delivery was straightforward and professional.
22 January 2024
Ottoman bed great storage choice
As we have little storage space wanted an Ottoman bed and so pleased we chose one the storage is great also the delivery was fast and we paid for the delivery men to put it together for us well worth it highly recommended
28 January 2024
Outstanding customer service from Cliff dreams Maidstone store
Outstanding experience from Cliff in Maidstone store. We were greeted with a smile and a welcome and he gave us Good friendly advice and no pushy sales.
He was happy to give us time and when we were ready was there to take our order.
21 January 2024
Unprompted review
Good service
Good service
Good service and product. A replacement mattress which is nice and comfortable.
19 January 2024
Gel pillow top mattress
Delivery was quick and delivery men very helpful so far very pleased with the mattress I ordered would recommend Dreams
12 January 2024
Dreams are very professional
Dreams are very professional, helpful and friendly. Staff are an asset to the company.
8 January 2024
Unprompted review
Brookfield D mattress
I am very happy with the service that the store provided from matching my credentials to a suitable mattress and being delivered on time.
I am also finding the mattress very comfortable and hopefully will continue to do so.
24 November 2023
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