Dreams - Macclesfield Reviews 

89
TrustScore 5 out of 5

4.8

Unit 2b, Lyme Green retail Park, Winnerton Way, SK11 0TB Macclesfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were informed by the delivery drivers what time they would be here and they were on time. We moved our cars so they could unload our bed easier. They removed our old bed and mattress with minimal d... See more

Rated 4 out of 5 stars

Went instore to buy a new bed for the house. A great experience in the Macclesfield branch, the tempur soft is great. Problem is that we ended up buying a mattress that's too heavy for our ottoman. I... See more

Rated 5 out of 5 stars

I was helped with care, knowledge and information when selecting my new mattress. I was very pleased with the whole experience.

Rated 5 out of 5 stars

Stephen our perfect salesman. On last day of sale we decided to buy a new mattress. Stephen was always there to give information we needed but stepped back to give us time to decide on firmness of ma... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2b, Lyme Green retail Park, Winnerton Way, SK11 0TB, Macclesfield, United Kingdom

  • 01625817797

4.8

Excellent

TrustScore 5 out of 5

89 reviews

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4.8

All reviews

(89)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tempur…Magic

Went into the showroom in Macclesfield nothing was too much trouble. Purchased a Tempur Air Plus Smart Cool mattress and it’s just heavenly. My twin sister is also looking for a new mattress and I have recommended the one I have got to her

3 April 2026
Rated 4 out of 5 stars

Great in Macclesfield except one problem

Went instore to buy a new bed for the house. A great experience in the Macclesfield branch, the tempur soft is great. Problem is that we ended up buying a mattress that's too heavy for our ottoman. I do wish we were warned of this before paying £2200 on a mattress and frame instore. We're going to have to buy a new frame at some point because the ottoman falls down/doesn't stay up

2 January 2026
Rated 5 out of 5 stars

Exemplary customer service at Dreams Macclesfield

The customer service at Dreams in Macclesfield was exemplary. Nothing was too much trouble the different mattresses were explained with no hurry to make a decision.
The delivery was on time and the men really polite and helpful.
I would certainly recommend this company to anyone thinking of buying a new mattress or bed.

28 February 2026
Rated 5 out of 5 stars

We were served by Mary at the…

We were served by Mary at the Macclesfield store.
She was absolutely brilliant!
She wasn't pushy, just really helpful.
She was incredibly polite and very knowledgeable.
She had a really pleasant manner and was easy to relate to, even with my aversion to memory foam!
As an example of the Dreams staff, she was exemplary.
We bought a bed and a mattress.
Thank you Mary.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Salesman

Stephen our perfect salesman. On last day of sale we decided to buy a new mattress. Stephen was always there to give information we needed but stepped back to give us time to decide on firmness of mattress suitable to us. He gave us the best possible price to decide whether to purchase without hovering or heavy handed sales pressure. 5*

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Pleasure to buy from Dreams

Pleasure to buy from no over pushy sales staff all were polite and friendly and offered a drink too.
Understood our budget and did not try to sell us something we could not afford.

30 January 2026
Rated 5 out of 5 stars

The bed of dreams…

I happy with my new bed from dreams Richard and his team was very polite and well spoken got me the best deal on my small double ottoman Bed and mattress with 5 /7 year product garantee if anything messes up they got me covered all in price of £467 including delivered 2 ur room FYI i had to build the bed myself with help of my friend .
Anyways im very happy with my purchase no more single bred (bed)

10 January 2026

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