We were greeted by Elaine who was really friendly and calm (not overpowering at all which sometimes sales assistants can be in my opinion). She ran the Sleepmatch diagnostic, offered us a drink and t... See more
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The service was excellent. Your agent Scott was knowledgeable and very helpful . A computerized bed enabled me to choose the most comfortable mattress.
Greeted by s very pleasant lady in shop who i can't remember her name, sorry, and she made sure we have picked the correct mattress for us, nothing was too much trouble. Gent was also very helpful in... See more
Very efficient service all round. The staff member who took our order guided us to exactly the mattress we wanted. He was friendly, polite and very helpful throughout our time in the Dreams showroom i... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Valentine Road, LN6 7BH, Lincoln, United Kingdom
- 01522213509
4.9
Excellent
268 reviews
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Excellent service from Dreams of Lincoln…
Excellent service from Dreams of Lincoln. Good value product highly recommend.
8 January 2024
Unprompted review
Dreams is a dream
Recently visited Dreams in Lincoln. The experience was dare I say "a Dream". The staff are very knowledgeable and extremely helpful. There was no pressure to buy just good honest salespeople. Made very welcome and the sleep machine is amazing I found my perfect mattress and bed. Thank you for a lovely experience and brilliant service. Can highly recommend.
3 January 2024
Unprompted review
Attentive service and great product
The sales person was very attentive, suggested various mattresses based upon our requirements and we ended up picking a spring mattress with a gel top. It has proven to be very comfortable.
22 December 2023
Dreams beds
Everything went very well, very pleased with staff,helpful pleasant delivery on time well done
8 December 2023
Ideal bed and good service
We knew what bed we wanted when we arrived at the store and we bought it in record time, thanks to Chris. We were happy with the original delivery date, but when we had our old bed picked up earlier than expected, they were able to deliver it earlier. The delivery was on time and the delivery men very efficient . The bed was as good as we expected it to be.
9 November 2023
Staff were absolutely brilliant
Staff were absolutely brilliant, helping us with every question we had, looking at ways to solve any problems
17 November 2023
Could not have asked for better…
Could not have asked for better service. Friendly, helpful and knowledgeable.
19 November 2023
Very friendly and great customer service
5 November 2023
Great service from order to delivery
Great service from order to delivery, thank you Dreams Lincoln
3 November 2023
Great experience
The staff at the Dreams store were very helpful and allowed us to take our time so we made the right purchase for us. They gave us lots of options and found the one that fit our needs best, not just focusing on making the most money. The delivery was on time and very efficient and they even took away our old mattress. We would definitely recommend Dreams to friends and family.
30 September 2023
Great team
Great team, great shop with lots of options for all people
14 October 2023
Unprompted review
we got offer a drink on when we went…
we got offer a drink on when we went in the store, very helpful ineed. we will happy to go back to the store again
2 October 2023
Outstanding customer service
Excellent service from the minute I walked in the shop to the day the mattress was delivered. I know you shouldn’t have to make a comment as if good service is something special but it is quite rare in my experience. The staff were knowledgeable and very pleasant
Thank you Dreams people
9 August 2023
Bed Delivery
From going into the shop in Lincoln where the staff were so polite and helpful to the delivery drivers who placed the new bed to where we requested. Due to the inclement weather they removed their shoes. Also Dreams get us well informed of the deliver time slot.
Excellent service
4 August 2023
Friendly knowledgeable staff
Friendly knowledgeable staff. Nothing was too much trouble.
4 August 2023
From buying my bed in the shop were the…
From buying my bed in the shop were the staff was very pleasant to being delivered and put up by two very polite people.
27 July 2023
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