Stephen made our experience at Dreams an easy and enjoyable one. He greeted us and helped a huge amount all whilst allowing us space to make choices ourself. When ordering he gave us all the informati... See more
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Great experience! Picked up everything we came for at the best prices compared to online. Fantastic service too super helpful and friendly from Farina
We initially had an issue with our bed, but Peter completely turned the whole experience around for us. His customer service was excellent. He handled my complaint very professionally, kept m... See more
Absolutely seamless from order to delivery AJ was the most helpful salesperson he had unlimited patience as my husband who the bed was for is part paralysed & has memory problems due to a stroke. It... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Birstall Retail Park, WF17 9DT, Leeds, United Kingdom
- 01135397784
4.7
Excellent
283 reviews
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Great Experience!!
Great experience! Picked up everything we came for at the best prices compared to online. Fantastic service too super helpful and friendly from Farina
5 September 2026
Unprompted review
Jav was brilliant very helpful gave us…
Jav was brilliant very helpful gave us a great deal.
5 September 2026
Unprompted review
Helpful service from Javaid.
1 September 2026
Jav at Birstall branch talked us…
Jav at Birstall branch talked us through options and was very helpful. Thanks Jav!
29 August 2026
Unprompted review
Stephen made our experience at Dreams…
Stephen made our experience at Dreams an easy and enjoyable one. He greeted us and helped a huge amount all whilst allowing us space to make choices ourself. When ordering he gave us all the information we needed to make the right choice for us and nothing was too much trouble. What an asset to the company, thankyou!
28 August 2026
Amazing customer service after sale
We initially had an issue with our bed, but Peter completely turned the whole experience around for us.
His customer service was excellent. He handled my complaint very professionally, kept me updated and made sure everything was sorted properly. What started as a 0-star experience ended up being a 5-star experience thanks to Peter.
This experience also made me realise that every penny you spend with Dreams is worth it. You’re not just paying for the bed and mattress, you’re also paying for the customer service and support if something goes wrong.
Imagine spending around £1,500 on a bed and mattress somewhere else and then, when there’s a problem, nobody really wants to know. With Dreams, they actually stood behind what they sold us and made sure we were looked after.
Really appreciate Peter’s help and the way he dealt with everything. After this experience, we would definitely shop with Dreams again.
14 August 2026
Unprompted review
Friendly well informed staff
Experience was great.
Friendly staff who shared ideas for a great service
27 June 2026
“I love this bed I sleep very well in…
“I love this bed I sleep very well in it I don’t think it could be any better”
Comment from my son.
Thanks dreams.
26 June 2026
Excellent service led us to obtaining…
Excellent service led us to obtaining the correct mattress and bed. Delivery and assembly very efficient. Great night sleeps since new bed arrived Highley recommended.
21 June 2026
Mattress quite comfortable and I’m…
Mattress quite comfortable and I’m really enjoying getting a godly nights sleep
19 June 2026
I am starting to sleep a little longer…
I am starting to sleep a little longer than before and I don't wake up stiff and aching like I did before.
6 June 2026
The staff at the Birstall store were…
The staff at the Birstall store were great and very efficient and helpful. Delivery very good and helpful. Thank you dreams.
29 May 2026
Service in the shop was excellent…
Service in the shop was excellent product is a dream to got sleep on
18 April 2026
From going into the dreams shop in…
From going into the dreams shop in birstall.The lady was very helpful.There was no hard sell.She was a lovely lady and answered every question we asked.She was very knowlable.The 2 guys who delivered my mattress were brilliant and explained the care of my mattress really well even though a booklet was given.My mattress is divine.I havnt slept so well in a long time.Would recommend dreams to go to if in need of a new bed or mattress.
12 April 2026
Fabulous service The staff member that served me was…
The staff member that served me was extremely knowledgeable and professional. I was offered coffee and I got to use the dreams mattress experience to decide which mattress was for me. Although the shop was extremely busy I didn’t feel rushed or under pressure to make a quick decision on my purchase.
10 April 2026
Helpful staff now got a very comfy bed
2 November 2025
Birstall store
Birstall, Leeds.
Jack was fantastic from start to finish. He helped me order the products with ease and explained everything I needed to know.
Great service, would recommend.
29 March 2026
Unprompted review
On time built and cleared in good time…
On time built and cleared in good time professional Thankyou
29 March 2026
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