Dreams - Leamington Spa Reviews 

Really friendly helpful staff in the showroom and great range of beds. We only went for a look and felt no pressure to buy, but ended up buying a superb new bed which is much more comfortable than our old one and we're really benefitting from improved sleep quality. The delivery process was really well-organised too and the delivery men were very polite and helpful.

When we initially purchased our mattress at a cost £1200 we were really pleased with the service we received. We only had to wait a couple of weeks for delivery and everything went smoothly we were impressed with the whole process . We had extra protection for the mattress with extra warranty
Unfortunately this service did not continue when we had to call on the warranty guarantee. The promise made in the warranty

was not honoured and they tried to wriggle out of taking any action even though our complaint met the criteria for action. We have now written 3 times via email but are not getting any replies from the company .we are extremely disappointed and feel like we have been let down and even mis sold this product . It seems most likely that we will have to keep this saggy mattress that after 2 and a half years is not fit for purpose as the company has dismissed their responsibility and no one seems to be accountable so we feel that other customers should be advised to be cautious when dealing with this company.ALL in all the after care service is extremely poor to non existent and furthermore the company don’t care ……so BEWARE and forewarned .

I was welcomed as I entered the store, & my requirements were dealt with professionally.
I was shown the beds & matresses suitable for me, & allowed time to make my choices.

I would definitely recommend Dreams to anyone looking to purchase a new bed.

Everything about my experience with Dreams has been first rate. My initial ‘recce’ at the store was informative and straightforward. The wait time before delivery was reasonable (2 weeks). The delivery and assembly of the bed was a friendly and pleasant experience. But most of all, we love the bed and are sleeping more soundly in it than we have slept for years.

We had a misunderstood but the customer service got promptly in contact and it came out OK.

Delivered and installed my new bed, no fuss no bother. Can't ask for more than that

Whole process smooth, efficient and friendly. Delivery good

My bed is very comfortable.
The headboard is the wrong colour for my bedroom, which, isn't your fault., but I am disappointed about that.

efficient staff, put me at my ease,offered coffee and gave good information on products. Can deffinitely recommend Dreams

Both purchase and delivery of my mattress went very smoothly. No problems at all. What more could I ask.

Amazing service. Put up my bed so fast and efficiently

The bed recliner is working perfectly- didn't think I would be able to assemble on my own!

Great shop and great service.

From the moment we stepped into the store, we had a fantastic experience. Rosie was absolutely brilliant—she made us feel completely at ease and answered every question with expertise. We particularly appreciated that she wasn't 'salesy' or pushy; instead, she gave us the information we needed to make an informed decision. We were so impressed with Rosie’s approach that we were determined to return and purchase specifically from her. We cannot recommend Rosie and the Dreams Leamington Spa team highly enough.

Excellent service from Dreams recently! Purchased a new bed for my daughter from Leamington Spa store, Wendy was really helpful and found us the perfect bed and mattress. The delivery date was set, they called and arrived on time as arranged. The bed was set up and we were given relevant advice, they took all the packaging and old mattress away, very efficient all round. The bed is wonderful, my daughter loves it! All round excellent service, thank you!

Great service from the start. Pleasant sales person in my local branch of Dreams. Perfect communication from order to delivery. Friendly delivery men who put the bed together in no time at all. They respected our home & wore protective shoe coverings, that impressed me.

Popped in to look for a new mattress and came out following a lovely experience, friendly member of the team and 2 new pillows!! Thanks Rosie, you made the whole experience pleasurable and not a chore.

Very happy with Rosie’s help with my purchase when I visited the Leamington showroom. Delivery men were careful, cheerful & helpful. My very happy with my purchases

Wendy was great, we only went to compare but the customer service was great and we felt in safe hands.

Can't fault Dreams , from using their special bed in-store to work out which mattress we were best suited to through ordering and delivery and the building of the bed itself, everything went smoothly with helpful staff all the way.