Great service at the store in Kirkcaldy. Staff very helpful and informative and loved the fact that our sleep position etc could be analysed and recommend the best mattress to suit our needs and body... See more
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Clare was so helpful and really listened to what we were looking for. She was persuasive without being pushy which we appreciated. We also liked the range of products available to try. Thank you Clare... See more
Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
Company replied
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
4.9
Excellent
208 reviews
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Great service from Aaron Krzyanowski at…
Great service from Aaron Krzyanowski at the Kdy shop. I went in late on Monday night and he welcomed me right away and within minutes knew what I wanted and showed me all my choices. He was friendly and professional would definitely recommend this store
6 January 2025
Unprompted review
Delivery of bed
From the moment I entered the showroom,advice & help about the bed was so helpful. Delivery date & time was spot on. The guys who delivered the bed,built it up were so good,pleasant & so helpful. No mess,all taken away. So thank you to everyone for a good experience.
23 December 2024
Silentnight Mattress
Beautiful new mattress delivered by helpful carriers although had paid for afternoon delivery, this had not been picked up but Kirkcaldy staff sorted it out for me although delivery was quickly after 12.
19 December 2024
Excellent service from start to finish…
Excellent service from start to finish in the Kirkcaldy store. Very friendly staff and not pushy at all
26 December 2024
Unprompted review
We only purchased a bed
We only purchased a bed, no mattress as we had plenty, and the bed was very robust that my 91 year old mother loves it very much. Thank you Dreams
15 December 2024
From start to finish this was a great…
From start to finish this was a great customer experience. The lady in the shop that helped me choose my bed and mattress. The communication about the delivery, and the delivery itself and the chaps who built my bed. First class all the way.
30 November 2024
Mattress
Excellent service in shop. Mattress arrived exactly when stated. Very respectful gentleman at the house. Good quality mattress
24 November 2024
Excellent delivery team
Excellent delivery and assembly of our TV bed. The team were efficient, tidy and couldn’t be more helpful. Went way beyond to demonstrate how everything worked and that we understood how to operate the remote for the bed and how to work… highly recommended
11 November 2024
Unprompted review
Great value and service
Great, friendly service. Arrived on time and had the best sleep we’ve had for a long time!
8 November 2024
The staff in the shop was very helpful…
The staff in the shop was very helpful and the delivery guys polite and helpful, all round a good company to deal with
2 November 2024
Fantastic Service
From start to finish service was great kept informed throughout & arrived on time guys who delivered & built were brilliant so much so that I'll be buying for my spare room soon as it's decorated can't praise dreams highly enough!
2 November 2024
The most comfiest mattress I have ever…
The most comfiest mattress I have ever slept on. Dont know why I didnt get one years ago.
12 October 2024
I love my new bed
I love my new bed. I loved the way the dreams salesman (Sean) was so helpful. There was no hard selling he spoke me through everything. I loved the 2 guys that came and took the old bed away and built my new bed they were considerate of the everything they were doing. My matress is brilliant very good choice I made.
17 September 2024
Everything went smoothly from…
Everything went smoothly from purchasing the otterman to getting it delivered on time,staff were great,what a fantastic experience would highly recommend,thank you so much and I'm having the best night sleep ever.
6 October 2024
Helpful and friendly
Helpful, knowledgeable staff, never obviously pushing for a sale. I was kept in the loop regarding delivery, which was on time and efficient.
29 September 2024
Excellence in everything by Dreams Staff.
The service from the store staff to the delivery people was top notch and my Mattress choice has given me the best sleeps that i have had in years 👍.
22 September 2024
That the company were helpful and interested
The delivery men were exceptional , polite and helpful
21 September 2024
Service was excellent
Service was excellent. I am disabled and the two men who deliverfed the mattress. Done everything to help me. All I had to do was jump into a comfy mattress
6 September 2024
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