Dreams - Kettering Reviews 

348
TrustScore 5 out of 5

4.8

Unit C Northfield Retail Park, NN16 9TS Kettering, GB


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See what reviewers are saying

Rated 5 out of 5 stars

One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... See more

Rated 5 out of 5 stars

At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. V... See more

Rated 4 out of 5 stars

Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... See more

Rated 5 out of 5 stars

We were invited to lay on a special mattress to analyse our sleeping positions, then shown a number of mattresses suitable for us both. We were given a pillow and time on our own to try the mattresses... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit C Northfield Retail Park, NN16 9TS, Kettering, United Kingdom

  • 01536684354

4.8

Excellent

TrustScore 5 out of 5

348 reviews

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4.8

All reviews

(348)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Guestroom bed.

For a guest bedroom bed and will be sparingly used, it seems like a good purchase.
But the side tables - the drawers dont function smoothly, they are quite stiff to open and close.
I have applied some Wd-40 and hopefully after some use may be alright.

22 February 2026
Dreams - Kettering logo

Reply from Dreams - Kettering

Good morning,

Thank you for your recent review.

I am sorry to hear that you are finding the bedside table drawers a little stiff to open.

We have contacted you to discuss this further and look forward to hearing from you.

Kind Regards,

Wayne

Rated 5 out of 5 stars

Dream happy

Ordered bed and mattresses. Kept informed of delivery and everything arrived and delivered to room as paid for. Very happy with the service

26 April 2025
Rated 5 out of 5 stars

The technology used.

The technology used and the staff have excellent customer care and training. Every mattress designed for me was full fully explained with no pressure on which to buy.

8 January 2026
Rated 5 out of 5 stars

BEST SLEEP EVER!

The premises were clean, tidy, well lit and welcoming.
The staff that we dealt with were happy to show us everything that we wanted to see without being pushy. We were able to make an informed choice at leisure, which we did!
The bed was delivered on time by courteous and helpful drivers.

** We are now enjoying the best sleep ever! **

18 December 2025
Rated 5 out of 5 stars

Excellent customer service fast…

Excellent customer service fast delivery could highly recommend, I went to the Kettering store to buy a mattress for my daughter and son in law the staff went above and beyond will definitely return for future purchases

14 December 2025
Rated 5 out of 5 stars

Prompt assistance and thank you Emma

We were quickly greeted by Emma, who I later learned was new at the store. I would not have known. She patiently listened to the purpose of our visit and proceeded to walk my 9-year old son around the store to show him various beds and let him test the mattresses. Although our purpose was to see what was available and the price range we would be needing to spend, we have earmarked a bed and mattress to come back and order when we are nearer the delivery timeframe. Thank you Emma.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

From purchase to delivery, everyone was really helpful. No pressure from the sales team but lots of honest advice and suggestions.
Delivery was quicker than I expected. Both the delivery guys were friendly and helpful. In and out quickly and no mess.

The new mattress is great and I feel I've chosen wisely for my needs and budget.

3 January 2026
Rated 5 out of 5 stars

New mattress

The lady that sold us our matress was really nice and it was delivered on time and was well commincated.

10 January 2026
Rated 5 out of 5 stars

Exceptional customer service

Maria the store assistant was very knowledgeable about the product I was thinking about which she assured me was the right item for me.
I purchased the bed frame and it was delivered and professionally built in my room the following week .

4 January 2026
Rated 4 out of 5 stars

Headboard bought

I bought a headboard only and am a bit disappointed as when fitted it is very wobbly, had to get some door stops to fit to the wooden struts at the back to hold it a bit firmer against the wall.

13 December 2025

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