Service from Kenny who showed me every option. Still looking for a small double having bought a single. Visited Ayr store- no comparison. Very poor service as opposed to excellent service in Irvine.... See more
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Kenny was fantastic. Company lucky to have him. Went over and above and was extremely knowledgeable. Made the whole thing a great experience
Ordered product from Dreams ,Irvine, Ayrshire. Staff were very helpful and very friendly. All our questions were answered fully and we were never put under any pressure. At all times we were kept info... See more
We had a great overview in the Irvine Store. My girls tried out various mattresses and no push was made by the Staff. We revisited the after and placed order. All was easy and quick. On both occasions... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Riverway Retail Park, KA12 8AG, Irvine, United Kingdom
- 01294685224
4.8
Excellent
197 reviews
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Had a fantastic experience
Had a fantastic experience. Assistant really listened to what we wanted and showed us the mattresses that matched what we wanted and gave us a pillow each to try them. Then showed us the different frames and described the options available. Would dry recommend the Irvine store
8 February 2022
Unprompted review
Top tier customer service
Lovely staff and great purchase overall, new mattress has been helping with my back pain
12 January 2022
Unprompted review
Outstanding Service
I had an excellent experience with dreams. We were greeted by Kenny in the Irvine store and he got us to lie on the funky bed thing they use to see what mattresses suit. He then made us try them all and gave us our own PPE to use. He made sure we tried them properly in our usual sleeping positions. We then left to do the rest of our shopping and went back an hour later after deciding on what was best for us. He gave us all our options for paying and talked us though the warranty which was helpful. Over all a fantastic experience and I would highly recommend.
Also the guys who delivered the mattress were great too and in full PPE.
29 December 2021
Unprompted review
All round good service from purchase to delivery
The gentleman was very helpful and was an easy delivery service
29 December 2021
Unprompted review
May use AI-assist with repliesRead more
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Mattress arrived carried by one of two…
Mattress arrived carried by one of two men available it was filthy and outer plastic sheet packaging was muddy and broken and the mattress was stained I called for a replacement which is taking a whole extra week won’t be using again
25 November 2021
Unprompted review
Reply from Dreams - Irvine
Good morning
Thanks for leaving us your review. We are sorry to hear of the poor delivery service you experienced and disappointed to hear that the mattress delivered, had defects on it.
Happy I was able to speak to you earlier about this and other matters and glad that you're happy with the resolution we have put in place to rectify this.
I have emailed you a summary of what we discussed and this includes my direct contact details as well.
Kindly let me know if I can help with anything else.
Many thanks
Stephen
Dreams was just perfect
Dreams was just perfect, from delivery of my mattress, And for a change i had a great nights sleep,
4 November 2021
Unprompted review
Irvine Dreams store
Visited the Irvine branch and was extremely impressed with the service provided by a very efficient member of staff who guided us through the products available to meet our requirements. Would highly recommend the store team.
14 September 2021
Unprompted review
The irvine store repesentitives were A1
The irvine store repesentitives were A1
And very professorial.
And put us at ease.
7 September 2021
Unprompted review
The Irvine crew are incredibly…
The Irvine crew are incredibly impressive. Super friendly, very easy going and I am really happy with my purchase.
29 July 2021
Unprompted review
Reply from Dreams - Irvine
Good evening,
Thank you for your 5 star review of our Irvine store.
We're pleased to hear you enjoyed your visit and found our in-store team helpful.
Our team works very hard to make sure every customer experience is exceptional, so we are pleased to hear your experience with us was of such a high standard.
Kind regards,
Charlie
Great service from the team
Great service from the team - came away with a new mattress which was desperately needed thanks to the help of the dreams team!
7 June 2021
Unprompted review
Kenny at your Irvine store was…
Kenny at your Irvine store was absolutely fantastic, he was so welcoming, helpful, understanding and found me the perfect mattress and bed that suits me! Very knowledgeable and was able to answer any question I had to ask! Thanks again highly recommend 5 Stars ⭐️ !!
1 June 2021
Unprompted review
Reply from Dreams - Irvine
Hi Clara, Thank you for taking the time to leave us a 5 star review of our Dreams Irvine store. We're delighted to hear that you had such a positive experience in the store. Kind Regards, Charlie
Irvine Store
Was provided a really helpful and friendly service within the Irvine store, most importantly the assistance was informative and allowed me to make a decision there and then on what bed I wanted without having to trail around other stores.
Timescales for delivery was 1 week which was excellent and delivery staff were friendly, helpful and as is important these days “Covid Safe”
7 May 2021
Unprompted review
Great service from Dreams
Great service from Dreams.
Delivery drivers were excellent.
On time, very polite.
No issues.
Thank you.
3 December 2020
Unprompted review
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