Popped in just to look and see what was available, Lucy Brand welcomed me and took me through what all the different banners meant on the beds and would do the mattress selection once machine wa... See more
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I recently went to Dream in Horsham and had the assistance from Kerryn who went above and beyond to help. She was calm, professional and very knowledgable about what was best suited for our needs. She... See more
Lucy was very helpful, knowledgeable and friendly. She gave me time to try out mattresses on my own after giving me the information I needed. Would recommend Dreams particularly because of how good Lu... See more
Staff were very friendly, helpful and knowledgeable. Answered any questions we had and also offered advice too. Wonderful experience.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Units CU1 & CU2 Bishops Weald House, RH12 1AH, Horsham, United Kingdom
- 01403 266557
4.9
Excellent
159 reviews
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From friendly helpful staffbuying the mattress to having it…
From buying the mattress to having it delivered was a smooth process. I was updated on when it would be delivered.
25 January 2026
the hands on experience from beginning…
The hands on experience from beginning to the end we were met with a smile a welcome and part of a plan to get a mattress that was just write for me i felt special and listened to. The experience began on the bed that measures and calculates how you sleep and weight and comfort great massager as well,then no expense in time was spent showing me a few beds which i tried out until i was satisfied with the outcome even a cup of coffee while i was considering,the patience and time i was very grateful for.Thank you.
17 January 2026
The best buying experience ever
Everybody was so polite and helpful.
From the showroom salesman to the delivery team. I could have asked for better.
17 January 2026
Double Ottoman bed
had a great experience at dreams wanted to buy a double bed for my daughter. The assistant in the shop was incredibly helpful when choosing the bed and mattress. Very quick delivery all went very smooth. Daughter is very happy with her double bed. excellent experience.
2 January 2026
I'm very pleased with my new bed and…
I'm very pleased with my new bed and mattress, quilt and pillows, all are very comfortable from Dreams in Horsham.
All the staff there have been very helpful with their customer service and I would recommend them.
16 December 2025
I love my bed
I love my bed, I feel rested in the morning. Great customer service at Dreams. - Horsham. Very patient, knowledgeable and helpful thank you.
21 November 2025
Perfect Customer Service at Horsham
Perfect Customer Service at your Horsham Store yesterday. Ben could not have been more helpful, courteous, knowledgeable and friendly. Together with the lovely smiling Kerryn, it made our new mattress shopping a real pleasure.
12 November 2025
Unprompted review
Very helpful staff and brilliant service
25 October 2025
Great service friendly staff.We got the…
Great service friendly staff.We got the perfect mattress. Highly recommend
18 January 2025
Good experience
Good experience . Went in store to try a few mattress .great sales info . Ordered online . Quick delivery and great delivery service . No complaints .
13 August 2025
Very helpful staff
Very helpful staff, expecially Benjamin.
Delivered on time by polite and professional driver and buddy.
The bed and mattress is good quality and comfortable.
Overall I'm very happy with my purchase
13 August 2025
comfy matress
tried out several beds in the shop until we found one that was just right, salesman was very helpful ,we paid
and the bed was delivered on time .
11 August 2025
Great experience in the shop
Great experience in the shop. Really helpful. Delivered on time and a really comfortable mattress. Really glad we decided to change our old one. Much better night's sleep.
25 July 2025
Lovely comfortable bed
Lovely bed with a very comfortable mattress. Delivery was quick and efficient and all packaging removed.
18 July 2025
Easy and pleasant experience
Easy and pleasant experience. Knowledgeable sales lady who was very helpful. I intend to buy another divan base from the Horsham store.
13 June 2025
Highly recommended
Excellent customer service and very good range of products
6 June 2025
Unprompted review
Staff very helpful in supporting making…
Staff very helpful in supporting making the right choice
31 May 2025
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