Anna at the Hereford store was amazing for us! We went in not having a clue on what we wanted as we were coming from a 13+ year old mattress. Feels like she knew us really well after testing just a fe... See more
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As requested I was left by myself to wander round the store studying everything until I asked for assistance, I then had excellent help and bought. my new bed !
Anna - Hereford Store Lovely customer service and very pleased with the service. Came in looking for an adjustable bed but decided against it… advised that the mattress advised would be just as b... See more
Lorna at the Hereford Dreams store was so helpful and informative. She really made us feel welcome as soon as we walked through the door and helped us ever step of the way. Thank you x
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
422 reviews
Asks customers to review
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From the knowledgable staff in store &…
From the knowledgable staff in store & delivery on time & 2 phone calls to let us know what time to expect our New Matttress. And take our Mattress upstairs and into our bedroom .
18 December 2024
I was very happy with the way the…
I was very happy with the way the member of staff treated me in Hereford branch.
15 December 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong bedAsk for a code lofting bed and got a…
Ask for a cide lifting bed and got a long lifting one
13 December 2024
Reply from Dreams - Hereford
Good Morning,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. I am pleased that we were able to resolve this.
If there is anything else I can help with, please let me know.
Many Thanks,
Simon
Great service.
We thought choosing a new bed would be difficult, but Dreams were great. Had the bed for 4/5 weeks now-so far so good!
10 December 2024
Great service from start to finish
Great service from start to finish. Delivery instructions were clear and we were kept informed at all times. The delivery men covered their shoes at the front door and took away the old bed and set up the new one with no fuss.
10 December 2024
We sleep very well with our new mattress…
We sleep very well with our new mattress!
We took a while to make our decision in store with several options presented to us, but your staff were exceptionally helpful, patient and knowledgeable and did not pressure us. Our questions were answered satisfactorily. Delivery was excellent.
Highly recommend Hereford Dreams.
10 December 2024
The staff were extremely helpful
The staff were extremely helpful. We weren’t rushed into a decision and we felt that they had all the time in the world for us. We were given a good deal on extra bedding and a cup of coffee thrown in.
10 December 2024
Lovely customer service in the Hereford…
Lovely customer service in the Hereford store. Really happy with our purchase. Everything went to plan.
7 December 2024
Accurate computerised measurement.
Their computer system measured me and suggested a few beds. The first one suggested was perfect! I was impressed, although it wasn't cheap.
16 October 2024
Best Customer Service
Was greeted and served by the lovely Lorna who assisted my mum with what mattress would best suit her needs and for the best price. Lorna was extremely helpful and answered all of our questions regarding pricing, delivery dates, installment plan options etc. Both my mother and I agreed that it was the best customer service that we've ever experienced - thank you to all of the staff there 😊
18 November 2024
Unprompted review
Knowledgeable
Knowledgeable, competent staff, good product, all round good experience
15 November 2024
Amazing king size mattress and great service!
Amazing king size mattress! I'd say I picked one about mid price range, and I wasn't disappointed. It was a medium firmness and is just fabulous. Everything was very straight forward - I went in to the Herford store and a very professional but friendly lady looked after me. I went on their mattress machine which works out which one is best for you, then tried a few, paid for it, and I received it a few weeks later. The two chaps who delivered it were on time and very courteous. All in all, a perfect service - thanks!
15 November 2024
Good Experience
Informed advice and prompt service.
Very happy with combined discounts.
Many Thanks
15 November 2024
Had to wait a while for bed to be…
Had to wait a while for bed to be delivered, but guys who came did a Sterling job, quick, clean,and professional
9 November 2024
It was great everyone was extremely…
It was great everyone was extremely helpful and polite, overall great experience as i got what i needed and was satisfied
10 November 2024
Unprompted review
Knowledgable staff
Knowledgable staff, great coffee, took time to listen to what I needed looking forward to some great sleep
6 November 2024
Unprompted review
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