Dreams Reviews 

I had an amazing experience at the team valley story. Amanda was very welcoming and friendly proving excellent service. She gave us ample time to explore the shop then gave us amazing information and advice when we needed it. She helped us test mattresses and pillows fit to our interest. A difficult decision was made easy thanks to Amanda.

Fantastic from start to finish at Tamworth Dreams. We were greeted at the door and helped throughout our visit. Katie was very knowledgeable, funny and patient. She was the perfect combination of supportive without being in the slightest bit pushy. Fully recommend.

Due to medical reasons, we needed to cancel an order for a very expensive mattress. Was told by the local store manager that monies paid (£1700+) would be refunded within 5-7 working days. That was 11 days ago. Trying to contact their customer services by phone impossible due to 90 minute wait times. The store staff are honest, helpful and hard working, but the core organisation is untrustworthy. I'm have no option now other than to refer the matter to a solicitor in order to recover refund monies, costs and interest.

I had a positive experience at the Dream store in Ruislip.Mr Paul was very friendly and he gave us a great advice .Excellent service and very helpful!!!

Andy and Usha @ the Oldbury, were patient and informative.

Got the perfect bed, thanks.

5 star service from Andrea! Would highly recommend.

Our experience of shopping at Dreams was made simple and easy by Michele. From the mattress measuring machine, guidance about what mattress types they had, to taking us to the appropriate items that suited our requirements and budget. I highly recommend Dreams for highly informed service and wide range of options for all needs and budgets.

Staff were very helpful to show us exactly what we were looking for. Very friendly and not at all pushy. It made our experience easy to narrow down exactly what we needed.

Amazing staff, Mahek lovely costumer service and really helpful!
Thank you for all your help!!!

Nicolle from the East Sheen branch was so helpful and informative and I was able to buy the perfect bed without any stress at all!

Order of £3000. All went very well in store. That's where it ended. Delivery didn't turn up on Sat. Store were unable to help, customer service do not work at the weekend.
Come Monday it didn't get any better. On calling customer service being told I was 190 in the queue, I requested a call back, told approximately 90 minutes. 6 hours later I'm still waiting. Needless to say I have cancelled the order & even that wasn't easy. Store say they have emailed to cancel, but it's taking 5 days for a response..
The most dreadful company I've ever dealt with. Steer clear is my only advice.

Amazing service from Andrea! Helped me pick a lovely mattress after showing me so many appropriate options. Left the shop very happy with my purchases! Thank you Andrea

Today we bought our first mattress and bed in Dream Liverpool Edge Lane. We had a smart scan to choose the perfect bed for ourselves and tried over 8 beds. The team at the store were so helpful and special mention to John who was so insightful and answered our 100 questions amazingly, thank you so much!

Absolutely outstanding service in the Doncaster store today. We were served by Haydn who was amazing. Immediately offered to let us browse without being harassed but as soon as we did require assistance the service was top notch. Each given a coffee and was made to feel right at home. Could not fault the service offered by Haydn and would recommend the shop to anyone.

Diane the sales assistant was so warm and welcoming, as well as being patient and extremely knowledgeable.

Jayne from Stockton with great service showing me all kinds of options and finding the right one for my price range and comfort

Paul was very helpful and had all the info about the bed and mattress we wanted. A definite bonus to dreams.

Amanda served us exceptionally well at the Team Valley, Gateshead, such a lovely lady. She offered us a drink, and a pillow to check the mattresses. She was first class in her approach and very welcoming. Thankyou Amanda for being a dream! :-)

We were happy with Dreams right up until our mattress delivery was cancelled.
This was because of a ‘computer glitch’ which mistakenly told the staff member at the shop that our mattress was in stock when in fact it hadn’t even been made.
Customer service couldn’t tell us when our mattress would be delivered so we cancelled our order on August 6th.
So far our refund has not been processed and I am now on the phone to my credit card company to dispute the payment.
On a positive note, we did go to a local bed shop and received our order within the week. Should have gone there first.

I had a very positive experience at the Isle of Wight Dreams store. The staff were very friendly, and gave me great advice. They also made me feel very welcome in the store. I would be more than happy to return.