I can’t fault the service! I had a wonderful experience from start to finish. Michael was incredibly patient and helpful, guiding us through the whole process and helping me find a mattress that is pe... See more
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Eleanor was friendly, informative and soothing to be around. She discussed her personal opinion, her professional knowledge, and her experiences with an upfrontness and humour that made the purchase... See more
A lovely and well-informed sales advisor. Very smartly presented, cheery and enthusiastic. Allowed us time to discuss our needs. She kindly walked us around the showroom, discussing the be... See more
First time used dreams wanted a sofa bed as daughter disabled one bedroom other daughter stays with her on occasions. A very helpful salesman listened . Was not pushy Demonstrated a couple I liked af... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Central Retail Park, PO9 1HH, Havant, United Kingdom
- 02392 474788
4.6
Excellent
141 reviews
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If you’ve got any sort of back problem…
If you’ve got any sort of back problem would recommend going to Dreams they are very professional and help you step by step on getting the right mattress needed to support your body *****
29 May 2022
Unprompted review
Excellent quick service
Excellent quick service, found the bed we wanted and arranged delivery for when we move to our new house. Would definitely buy from Dreams again
28 May 2022
Unprompted review
Nice shop in Havant where the staff…
Nice shop in Havant where the staff left us to get in with it but offered advice when asked. Also offered us a lot of coffee! Mattress we chose is great came in a week and is very comfortable, cost quite a lot but well worth it.
15 May 2022
Unprompted review
Impressed by the customer service &…
Impressed by the customer service & product knowledge at the store in Havant. I I will reccomend to my friend's & my family.
13 May 2022
Unprompted review
First class experience at Dreams
First class experience at Dreams, Havant, - came away very satisfied with excellent customer service from friendly, professional and knowledgeable Gareth.
3 May 2022
Unprompted review
Friendly and knowledgeable
Made 2 visits to Havant store where Julie was extremely friendly, helpful and knowledgeable. Ordered in second visit. Delivery time really much quicker than expected. Would definitely recommend.
20 April 2022
Unprompted review
Great Service
Very happy with the service from Niamh at Havant; she was friendly, helpful and knowledgeable, and didn't rush my decision
12 April 2022
Unprompted review
Really satisfied with the service I…
Really satisfied with the service I received. Staff were very friendly and helpful. Would visit again for a mattress and so easy to find what I was looking for.
11 April 2022
Unprompted review
Mattress
I can honestly say that the customer service I received when I visited the store to purchase a mattress was exceptional. From the time I walked to the time I left the advice and help I received was fantastic. I will never go anywhere else for bedroom furniture.
28 March 2022
Unprompted review
Bed frame and mattress delivered on…
Bed frame and mattress delivered on time and assembled quickly.
10 March 2022
Unprompted review
Great buy.
The truckle bed is perfect for adults & children, good large mattresses & linen fabric on frame works well in most interiors.
It is versatile to tuck away or for use as a permanent bed.
I have recommended the beds to a friend & I think that it is extremely good value.
Dreams good company to deal with, quick delivery after ordering.
Thank you
10 March 2022
Unprompted review
Super helpful staff at Havant
Visited the Havant store to look for a bed frame and mattress. Staff were really helpful without being pushy and went out of their way to assist us. Now looking forward to the arrival of our new bed!
5 February 2022
Unprompted review
Very helpful great service and no…
Very helpful great service and no pressure
11 January 2022
Unprompted review
Excellent customer service
Helpful store staff when buying replacement mattresses. On ordering, I was given a chance to select the most convenient delivery date and the order arrived spot on. The delivery men were professional and pleasant. No complaints at all.
8 January 2022
Unprompted review
Pleased with my purchase
Helpful Staff in the Havant Branch. I have an ongoing back complaint and we got the right bed for me.
I used Sleepmatch and would definitely recommend.
30 December 2021
Unprompted review
Good service from both sales shop and…
Good service from both sales shop and delivery team. Recommend Dreams for all your bed requirements
25 October 2021
Unprompted review
Dreams - Havant
Dreams colleagues in Havant were so polite and friendly the lady that helped us with our purchase explained everything to us as we had never been. She have such great deals and reduced our prize with deals she offered. Place was so clean, following Covid-19 rules.
21 September 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Excellent service. Didn't have long to wait for delivery. Staff in store and on the delivery van were polite, professional and knowledgeable. Mattress delivered to bedroom with care (boots removed at the door without being asked!).
28 August 2021
Unprompted review
Reply from Dreams - Havant
Hi Graeme,
Thank you for your positive feedback.
Have a great bank holiday weekend!
Destiny
Excellent service with very friendly
Excellent service with very friendly, courteous and professional staff.
22 July 2021
Unprompted review
Reply from Dreams - Havant
Hi Deborah,
Thank you for taking the time to share your feedback with us.
We are glad to hear of the excellent customer service you received in our Dreams store.
We hope you buy with us again!
Best Wishes,
Charlie from The Customer Services Team
Always a pleasure to visit the store in…
Always a pleasure to visit the store in Havant, the customer service is top notch and the manager has clearly got a great team together, polite and very helpful. Thank you.
27 June 2021
Unprompted review
Reply from Dreams - Havant
Good evening,
Thank you for taking the time to leave us your review.
Your feedback is most appreciated and we are pleased to hear of the good service you received from the manager of our Havant store.
Best wishes,
Charlie from The Customer Services Team
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