Dreams - Havant Reviews 

141
TrustScore 4.5 out of 5

4.6

Central Retail Park, PO9 1HH Havant, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I can’t fault the service! I had a wonderful experience from start to finish. Michael was incredibly patient and helpful, guiding us through the whole process and helping me find a mattress that is pe... See more

Rated 4 out of 5 stars

Eleanor was friendly, informative and soothing to be around. She discussed her personal opinion, her professional knowledge, and her experiences with an upfrontness and humour that made the purchase... See more

Rated 5 out of 5 stars

A lovely and well-informed sales advisor. Very smartly presented, cheery and enthusiastic. Allowed us time to discuss our needs. She kindly walked us around the showroom, discussing the be... See more

Rated 5 out of 5 stars

First time used dreams wanted a sofa bed as daughter disabled one bedroom other daughter stays with her on occasions. A very helpful salesman listened . Was not pushy Demonstrated a couple I liked af... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Central Retail Park, PO9 1HH, Havant, United Kingdom

  • 02392 474788

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

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4.6

All reviews

(141)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sweet Dreams Are Made of This..

Peter at the Havant store was friendly and approachable, and did his best to ensure that we got the right mattress for us. He even provided complementary coffee !
The delivery team were equally obliging, taking the mattress upstairs and installing it on the bed. Plenty of advice on aftercare treatment too. All-in-all a pleasant experience.

7 February 2025
Rated 4 out of 5 stars

Helpful

Helpful, but not pushy staff. The staff had good knowledge of the different types of beds. Delivery was good, letting me known an exact time slot, which they kept to. Cheerful and helpful delivery men. Good to know I have time to test the bed. Bed very comfortable

21 January 2025
Rated 1 out of 5 stars

Got the nicest bed in 2012 but had the…

Got the nicest bed in 2012 but had the worse experience with staff in the Waterlooville and Havant branches.....now wanting a new bed but put off going to this company again because of the staff

12 January 2025
Unprompted review
Dreams - Havant logo

Reply from Dreams - Havant

Good morning Sandra,

Thank you for taking the time to leave us your review.

I am very sorry to hear of the experience you had in your local store.

I certainly want to find out more about your experience so we can address this matter.

As such, I have requested your contact details via Trustpilot, and I hope to receive this soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

The lovely Julie

The lovely Julie greeted us when we came into the shop and offered us coffee or tea, and made the whole experience of choosing a bed comprehensible and easy. She was great with my somewhat eccentric partner and I would strongly recommend her "people skills".
The bed arrived on time and the installers were friendly and professional, and the bed itself is comfortable, fits the space, and looks good. I would recommend the whole expeience.

13 December 2024
Rated 5 out of 5 stars

Returned to Dreams as even though my…

Returned to Dreams as even though my bed was only 4 years old (purchased from Dreams) my old
bones was making sleep uncomfortable. The salesman was ex silent listened to my sleeping pattern and tested me on Dreams Computerised Bed. The results showed I needed a softer mattress and I settled on a softer filling,delivery (free) within 48hrs. That was three weeks ago Bliss!!!! Thank you Dreams.

15 November 2024
Rated 5 out of 5 stars

Our visit to Dreams Havant

A lovely and well-informed sales advisor.
Very smartly presented, cheery and enthusiastic.
Allowed us time to discuss our needs.
She kindly walked us around the
showroom, discussing the benefits of the mattresses that the body scan suggested would be suitable from the results.
No pressure to choose right away.
After care service and warranties were clearly explained.
With a special period allowed to ensure we had chosen our most comfortable mattress, we purchased that same day. We also purchased the very comfortable pillows too.
A very pleasant experience.
The delivery guys were great too.

26 October 2024
Rated 5 out of 5 stars

Great service at the shop

Great service at the shop and used their bed with great input and info. Delivery guys were brilliant and we opted for the removal of old bed and build the new. Only issue we have is there was a very strong smell from the bed. Reminded me of mothballs. Had to spray bed and mattress. But all good now

4 October 2024
Rated 5 out of 5 stars

A great new sleep experience}

Everything worked well according to plan and the new mattress is great. I am fortunate to have family fairly close so they could help with the preparations—-and the wrapping of the old mattress—which I could not have done on my own! The deliverers were efficient and helpful! A good purchase proving to be a comfortable and very worthwhile acquisition.

16 August 2024

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