The staff In store couldn’t be more helpful, gave us plenty of information, we used the sleep match machine to determine our perfect match and gave us a pillow to ensure we tested the mattresses... See more
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The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound invest... See more
second time I have purchased from Dreams and the service was great the fitters cleaned up every scrap of plastic /cardboard etc .wore protective overshoes ,they were friendly and polite did the assemb... See more
Purchased a new mattress from Fiona,very knowledgable and friendly. Shop was clean,warm and welcoming went on sleep match amazing. Offered a cup of tea or coffee which was a nice gesture. Delivery wa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Victoria Retail Park, HX3 5HL, Halifax, United Kingdom
- 01422 360495
4.7
Excellent
165 reviews
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Excellent,patient,knowledgeable and kind salesman with a good sense of humour!
Salesman/guide was very patient and helpful. He knew his stuff!
We ended feeling confident that we had found the right bed.
Fitters were very polite, took their time fiting the bed.They cleared and took away all the packaging. It took no time at all to sort the bed out. The men also clearly explain about the bed.
4 January 2026
Thorough and patient but not pushy…
Thorough and patient but not pushy experience. Result. Very comfy mattress
2 January 2026
Very good experience from shop to…
Very good experience from shop to delivery. Time was given to us in the shop to hopefully pick the correct mattress and bed.
Kept informed throughout the delivery process and delivery and change over of beds were made on time.
We are still getting used to our mattress hopefully all will be well.
12 October 2025
Excellent mattress very happy after…
Excellent mattress very happy after sleeping on the new mattress wake up in the morning so easy. It feels like i had 12 hour sleep even i dont sleep more than 7 hours. Very happy with service and delivery.
17 October 2025
Dreams purchasing our bed…
Dreams staff members are very friendly and helpful. They went above and beyond to make our bed purchase a good one. We were looked after and everything explained in detail to ensure all our needs were met.
10 September 2025
Unprompted review
A great welcome into the store
A great welcome into the store, and very helpful staff, so happy with our purchase …….5 ⭐️ experience!
6 September 2025
Absolutely spot on
19 August 2025
Fiona at the Halifax dreams store was…
Fiona at the Halifax dreams store was extremely knowledgeable and helpful.
16 August 2025
Unprompted review
Dreams at Halifax . Ask for Josh fantastic service
We have been looking for a bed for awhile and we have struggled to find the perfect one. Josh at Dreams was so helpful and was able to
Navigate us through the huge array of mattresses and bed frames to find us the perfect combination. He was patient and very knowledgeable. We were very happy with our final choice and can’t wait for it to be delivered. The 100 night comfort guarantee gives that added confidence too . Thoroughly recommend Dreams at Halifax !
2 August 2025
Unprompted review
Its the first thing I have ever…
Its the first thing I have ever purchased a mattress so dear but I have never been more pleased with the purchase I will definitely come again x
3 August 2025
Dreams - What a pleasure
It was a last minute decision but it was a great decision to pop in and look at a new bed.
Friendly Staff and very accomodating.
Would highly recommend this store in Halifax
27 July 2025
Unprompted review
Fantastic service would definitely…
Fantastic service would definitely recommend to anyone
15 July 2025
Unprompted review
Well organized delivery and we are…
Well organized delivery and we are sleeping better a good mattress happy customer
13 June 2025
Well done Dreams 8 year additional warranty, i read many bad reviews but you were very prompt and helpful
I bought a mattress from dreams in july 2022 in addition to this i purchased the 8 year warranty which cost me around £60, recently my mattress had dipped quite badly which made it very uncomfortable to sleep on, i contacted dreams about this issue and they asked me to fill in the claims form showing the issue, once completed they sent out an engineer to see the problem, when the engineer arrived he had seen the mattress had dipped and deemed it faulty, where he took loads of pics took some measurements and filled a report in he then sent this back to dreams who make the final decision as the engineer is from the insurance company as a third party and does not work for dreams, a few days later i got a reply from dreams who accepted there was a fault with my mattress and offered me an exchange for a different mattress for the sane price or pay the difference for a more expensive one as the one i had was discontinued, i went into store to test some new mattresses made my decision and contacted customer support providing then with the new mattress details, the process was very good and easy, the staff were very helpful both on the phone and in store, as before jand reading many reviews about the 8 year additional warranty there was alot of negative feedback about dreams not holding their end of the deal and not replacing faulty mattresses. If the fault is genuine and meets a certain criteria like my mattress was really bad as it had dipped and when laying onit you could feel the springs, the engineer will take measurements and do some tests along with pictures of the damage, if its a minor thing then the warranty wont cover it, it must be a major problem this is one thing i learnt when the engineer came out as they do a few tests to check the mattress out and if it is fit for purpose
2 April 2025
Unprompted review
We visited Dreams at Halifax
We visited Dreams at Halifax. Excellent customer service by Nick
He explained everything very clearly answered all our questions
Thank you Nick !
21 April 2025
Unprompted review
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