I went to the Fulham store and found the staff to be very welcoming. The service was friendly and the staff was very knowledgeable about the products and made the whole process easy. I particularly... See more
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I had a great experience at the Fulham location of Dreams. I recently moved to the UK by myself and needed mattresses and bedframes without breaking the bank. James was an incredibly knowledgeable s... See more
We were met at the door by Liibaan (Lee) who immediately sorted out where we could park and led us through the process of choosing a king sized mattress and a single guest bed. He was endlessley helpf... See more
The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress. Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bot... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wandsworth Bridge Road, SW6 2NY, Fulham, United Kingdom
- 02077 312080
4.7
Excellent
98 reviews
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Mouldy bedside cabinets
I purchased 2 bedside cabinets since they were delivered we had a strange smell in our bedroom we searched everywhere in the bedroom but couldn't find anything until we pulled out the draws of the cabinet and found the whole inside structure of cabinets covered in mould on requesting if they could exchange the cabinets we were told it's not there problem but an environmental problem absaloute joke of a company it is obvious the mould was in
both cabinets before they delivered. Because they were ready assembled we had no reason to pull out the draws
And as I have stated before we have had a damp smell in the bedroom since they were delivered there is no damp in the house whatsoever so obviously the damp was in the cabinets before they arrived probably due to where the cabinets have been stored by dreams obviously dreams won't do anything because they are a shoddy money grabbing company
I will be depositing said cabinets at your showroom.
26 February 2024
Unprompted review
Reply from Dreams - Fulham
Good afternoon John
Thank you for your review. I am sorry for the issues you are experiencing, but I am afraid I can only reiterate what my colleagues have previously.
You have had the cabinets for over a year. If there was an issue with mould inherent in the product when it was delivered, we would have expected this to become apparent very soon after delivery, and certainly well before 12 plus months.
I appreciate that this is not the response you were hoping for, but I trust this clarifies Dreams position on the matter.
Many thanks
Peter
Excellent service
Excellent consultance, excellent quality of the mattress, uncomplicated delivery! 10 of 10
2 February 2024
Best bed ever
The bed is comfortable and I’ve had the best sleep ever. The mattress double doesn’t actually fully fit but width wise it’s fine.
Delivery team was amazing too, kept me informed
27 January 2024
I am so pleased with the Padstow…
I am so pleased with the Padstow mattress. My sleeping pattern has much improved and my lower back pain that I suffered with the old mattress has also much improved.
18 January 2024
Excellent experience - love my new mattress
Ordering over the phone was easy and agreeable with a very helpful, friendly and knowledgable person. The mattress arrived on the correct day and time with plenty of warning texts from the delivery team who were swift, professional and super-helpful.
20 December 2023
It was a very professional job
It was a very professional job, in time and with a high quality.
30 December 2023
Really helpful service
Really helpful service, they looked after us very well and we were able to buy exactly what we wanted quickly and easily.
29 December 2023
Unprompted review
Lee in the fulham store very kind and…
Lee in the fulham store very kind and helpfull
14 December 2023
The sales man was very polite
26 November 2023
Very helpful customer service
11 November 2023
a must go if you are looking for mattresses
If you are looking for a mattress, this is the place to go! You can test different ones and make up your mind. DREAMS has also a very competent staff that will help you along the way. A good price range and very interesting offers.
14 October 2023
Dreams is awesome
19 October 2023
Jerome was exceptional!
Jerome was exceptional!
His customer service was 10/10.
I fully endorse Jerome's customer service skills, and recommend Jerome each time. Thank you
5 October 2023
Dreams Fulham Store
Jerome in the Fulham store was really friendly, welcoming and knowledgable about the mattresses. He was not pushy and allowed me to decide what I wanted in my own time, I would recommend going into a Dreams store to try them as it was a very enjoyable experience and I couldn't recommend Jerome more highly.
3 September 2023
Unprompted review
A very professional service
A very professional service with great staff and timely deliveries. Thank you!
14 June 2023
I had excellent advice from the sales…
I had excellent advice from the sales people and if I was unhappy I can change my mattress. I am happy with my base and my mattress. Comfortable and also base excellent quality with big useful drawers under.
22 May 2023
Lovely mattress
Lovely mattress, arrived on time . Staff at the shop in Fulham were very helpful and friendly.
18 May 2023
My bed is very comfortable
5 May 2023
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