Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more
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Review summary
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As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... See more
Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and o... See more
When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comf... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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Staff were so helpful
The sales lady was so so helpful. She was extremely knowlegdeable about the mattresses which was invaluable as I have suffered with back issues for a number of years. She wasn't pushy which was great, but was there for any questions and was very patient. It's a 10/10 from me
31 August 2026
From the moment we entered the store in…
From the moment we entered the store in Grimsby on bank holiday Sunday, the Staff could not have been more helpful...No pushy sale rep....In fact quiet the contrary, after listening to our requirements, my husband and myself where shown mattress's relating to our needs, given a cushion to aid the choosing process, it was like a home from home experience. We were offered drinks, and also told to take our time, over and over again...We did purchase two mattress's, and came out of the store feeling rested not stressed...
31 August 2026
Staff very helpful
Staff very helpful, engaging and knowledgeable but not pushy or rushing us into a decision. Listened to our requirements, offered relevant advice and respected our wish for time to reflect on this significant purchase. Even though a small site we had plenty of opportunity to view and try out several different options.
29 August 2026
Discount Rollercoaster
Show room experience was good, but the inconsistent discounts and "manager discretion" was frustrating. Needing to wait for 4 months for another sale discount to get back to where it was is also not exactly endearing.
31 August 2026
I would not recommend this company
I would not recommend this company. They are quick to take your money but hopeless when it comes to getting it ordered and delivered. They blame their 'new' system - in since June - nothing to do with actual human error of course. DREAMS IT get your act together and sort it out! You've just lost a customer as I am asking for my money back and going elsewhere.
1 September 2026
Unprompted review
We went to the Mansfield store looking…
We went to the Mansfield store looking for a new bed and mattress. Dan was very helpful with matching us with our perfect mattress and eventually our bedframe. There was no pressure and just by having a conversation about my past Dan also got me a nice discount. He was only young but very knowledgeable friendly and an all round nice guy. Thank you.
31 August 2026
Unprompted review
Very professional.
31 August 2026
There is 5* for David
There is 5* for David, an amazing guy!
4* for long time waiting for delivery!
29 August 2026
Danny who was the sales assistant that…
Danny who was the sales assistant that helped us at Cribs Causeway, Bristol, was extremely knowledgeable, patient with us & extremely helpful.
I now just hope the mattress meets our expectations!
31 August 2026
Very knowledgeable staff
Very knowledgeable staff, We ordered online in the end because of timing but help from 2 stores was invaluable
31 August 2026
Purchase of mattress and base
We arrived at the store to purchase a mattress and base for a double bed. We were met by a very helpful salesman. He was very polite and friendly with no pressure to buy. He explained about the different mattresses and gave us good advice. We did order both mattress and base with a delivery in a few weeks so cannot comment on delivery.
30 August 2026
I went to Dreams Beds at Beckton…
I went to Dreams Beds at Beckton London.
They have lots of beds and mattresses to choose from no matter your budget.
The lady there was so patient and helpful. Finally I made a choice.
31 August 2026
Online ordering was so easy
Online ordering was so easy.
Someone suggested a bed that was great price.
All information Online was perfect
31 August 2026
That the person in store knows all about what they are selling
The young man was very knowledgeable about the products he was selling I am very pleased with my mattress
28 August 2026
Went in for a bed … sadly couldn’t find…
Went in for a bed … sadly couldn’t find one we both liked BUT we brought a lovely blanket box
31 August 2026
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