Dreams - Farnborough Reviews 

With the sleepmaster bed machine and data the purchase was made simple by giving us 5 possible options.
Having tried all 5 we made a straightforward considered purchase. The tempur pillows are also essential

Staffs are very helpful, kind and professional. We had really amazing and proactive support from all the staff. We definitely recommend Dreams to our relatives and friends in future. Thank you so much.

My first and only shop when buying a new mattress. I was there for 2 hours and showed a variety of suitable mattresses by a wonderful assistant who answered all of my concerns . Two coffees later I bought the mattress

Best sleep we've had in years.
New mattress is perfect

We ordered a Regency Kew Super King mattress, base, and headboard from Dreams and the entire experience has been extremely disappointing.

The mattress we received is not the same firmness as the one we tried in the showroom. Comfort was the main reason for our purchase, and it simply does not match what was demonstrated in-store.

At no point during the sale were we told about any potential size or delivery issues. Nothing was mentioned about stair access or that delivery could be a problem. When the mattress arrived, the delivery driver immediately said it would not go up the stairs, before even properly entering the house. He claimed he was not allowed to bend the mattress more than 5 degrees, which I have since found out is not true. His attitude made it clear he didn’t want to try.

When we returned to the store, we were told our only option was to pay extra for the same mattress as two singles zipped together. We were given no real choice and had to agree as we urgently needed a mattress.

Unfortunately, the zipped mattress is even worse. The edges curve over, meaning you lose around two inches on each side, and the zip creates a very noticeable dip down the middle of the bed, reducing the usable sleeping space even further. The quality is extremely poor.

Overall, this has been a combination of misleading sales advice, poor delivery handling, lack of options, and an unsatisfactory product. I would not recommend Dreams based on this experience.

sales department were most helpful and the delivery team were excellent

Great service from when we walked into the shop in Farnborough right through to when guys delivered. Will be going back in January for a new mattress in guest room. Highly recommend Dreams

All perfect, thank you!

Great store, friendly knowledgeable staff, competitive prices. Excellent choice in the store. No long wait for delivery.

Excellent product and great service

Really pleased with our experience at Dreams. From start to finish the team were incredibly helpful while choosing our new bed. Hannah was brilliant—friendly, clear, and made everything really straightforward.

We’re really happy with the service so far and looking forward to delivery. Would definitely recommend!

Very good quality mattress. Took a few weeks to ‘bed in’ but now it’s super comfortable.

Really good communication throughout purchase and delivery process. Bed was delivered on time and assembled perfectly. Very polite staff

Very helpful staff, made to feel welcom. Used the Sleep Match Tech, were shown suitable mattresses and left to try them out in our own time. Offered tea/coffee several times.

The bed I received from Dreams is very comfortable, but it wasn’t the one I was looking at in the store at Farnborough. Looking back to when I bought my bed, I don’t think the salesman was actually listening to what I was saying. Personally I think he was more concerned with trying to make me laugh, but not really taking into account what it was that I was saying. I wanted a bed with no headboard because the headboard wouldn’t fit along the wall in my room, we even discussed it with him and looked at smaller detachable headboards. The bed that I actually received had a built in headboard with the bed frame, which is not what I wanted. I’ve managed to make arrangements at home so I can keep the bed rather than have the hassle of changing the bed and having to wait another 3 weeks for another one. Also I noticed he wasn’t asking for details, like what colour I wanted the bed frame, and I had to check with him. Also the printer wasn’t working in store so I needed to have my invoice emailed to me, which is fine but he didn’t even ask me for my email address until I had pointed it out that he hadn’t. I wrote it down for him but he didn’t put in down in the system as I didn’t receive my invoice, I had to ring customer service to get it sent to me. Customer services were friendly and helpful, as were the delivery men. So part of Dreams services were great but the salesman was quite disappointing.

The mattresses is not as comfortable as I thought and for the money we paid for it. Got a reply back from the customer support saying - "We do understand however that everyone's idea of comfort is different and for that reason we offer several different types and comfort grades of mattresses. It may be that one of the other products is more suitable for you". The mattresses was chosen after sleeping on their mattresses machine at the store. So their machine must be fault or it's a total waste of time to use their machine and choose a mattresses it recommended the robot. Unfortunately,I can't no longer Dream.

Great instore service, easy delivery, fabulous matress that has lead to a better nights sleep

Helpful in-store advisors, plenty of communication around delivery and a two hour window offered the day before. Delivery men were polite, helpful and efficient. The bed and mattresses were as expected. Excellent service all round.

Very Comfortable