Ben went above and beyond as a sales person. Came into the store and Ben greeted us with a good morning is there anything in particular your looking for.We explained everything and he let us browse fr... See more
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The helpful member of staff who greeted us on arrival, listened to our wishes and showed us what we were looking for. He was particularly friendly as were the other staff members at the desk when we w... See more
I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... See more
Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Straiton Retail Park, EH20 9PW, Edinburgh, United Kingdom
- 01314 481602
4.8
Excellent
371 reviews
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Ben at the Edinburgh Straiton store was…
Ben at the Edinburgh Straiton store was very knowledgeable and professional from when we walked in to us buying a great new bed and mattress
8 March 2025
Great service in store
Great service in store , good communication throughout and excellent delivery service
20 February 2025
Great all round service from in store…
Great all round service from in store and to the delivery. Couldn’t fault any part of the process.
James was fantastic in the store going through all the options and got us the perfect bed for me and my partner
20 February 2025
Helpful staff in store and kept well…
Helpful staff in store and kept well informed..
Delivered on time by a great team!
12 February 2025
Dreams Review - I was pleased with the customer service in th shop at Straitob.. Also, delivery team were on time and were hewlpful and courteous
I was impressed with the customer service at Dreams - which is always a good start. I was aware that I needed a new matress for an Ikea sized bed (European) but I am happy with my matress even although there is a bit of a gap at each side.
6 February 2025
Brilliant sales people
Excellent sales assistant. A large selection of mattress’s to try out.
6 February 2025
Knowledgeable staff, taking time to explain
Ashley at the Straiton store knew his stuff, he explained everything thoroughly on the search for the correct mattress, very patient and give us the time needed after showing us the choices recommended by the sleep match. We are very satisfied with our experience
31 January 2025
Good informative staff from instore to…
Good informative staff from instore to delivery many thanks
10 December 2024
Great bed frame
Great bed frame. Delivered and built efficiently by very professional drivers
19 December 2024
Very helpful and knowledgeable staff at…
Very helpful and knowledgeable staff at Straiton in Edinburgh
3 January 2025
Unprompted review
The bed arrived on time
The bed arrived on time, delivered by two polite and helpful men.
3 January 2025
Great purchase
The person who dealt with us was very helpful. Disappointed we had to wait so long for the delivery.
28 October 2024
Great assistance in the shop
Great assistance in the shop, delivered on time, good quality product.
12 December 2024
Absolutely love my new sofa bad
Absolutely love my new sofa bad , really comfy perfect size great colour
12 December 2024
All went really well from store…
All went really well from store assistant to delivery found all to be very helpful and went out of there way to help
8 December 2024
I would recommend Dreams to anyone
I would recommend Dreams to anyone! from the minute we walked in to the shop we had a happy feel of our surroundings.
The service and advice was first class, I am delighted with my new mattress, wish I had got one much earlier as it is so comfy! Many thanks Dreams.
28 October 2024
From start to finish the service was…
From start to finish the service was wonderful
Bed is so comfortable
Without doubt would use again thank you
3 November 2024
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