First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more
Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition. This is what customer service s... See more
As a newly married couple, we visited our local store; Doncaster, hoping to find an ideal new bed for us to start our married life. We had quite an open mind for what we were wanting and our salespers... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom
- 01302 390379
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always willing to go above and beyond…
Always willing to go above and beyond to ensure my needs are met, well done Dreams Doncaster
Needed a new mattress
Me and my son turned up at the shop in Doncaster 15 minutes before closing not an issue at all Haydn was quite happy to walk around the shop with us and gave us loads of information about the mattress as that’s was what I was looking for. I ended up choosing a Tempura one. My son also laid on the mattress and bought one too. We did all the paperwork there and then. There was no rush and wasn’t made to feel we were taking up Haydns time. He was very polite and helpful. Thank you Haydn.
Fabulous service
As we entered the store, we received a warm welcome. We were after a mattress. We ended up purchasing a mattress and Kevin was helpful from start to finish.
Sara
Sara, she helped me through the confusion of buying a mattress.
She made me a cup of tea and chatted about my sleep problems. Then we went to a mattress that I laid on which said which type of mattress I should get. Sara gave me a pillow and went round the store trying different mattresses
Excellent service in store
Excellent service in store, we opted for the delivery and build service and the lads that came were top lads.
great place to shop for a bed
the bed is great, just what we were looing for & at a great price thank you. good service
A very pleasant shopping experience
A very pleasant shopping experience. Staff were friendly and the shop was very well presented.
Excellent experience
Excellent experience, Kevin went above and beyond to help us find the right bed and mattress for us.
Excellent buying experience.
Excellent buying experience.
From the moment we entered the sales room we were greated with a friendly staff member who made us welcome. We were invited to try the bed match equipment that identifies the ideal mattress for your needs. There was no pressure to buy any of the mattresses identified, but we did and it has proved to be a very good choice.
Purchased tempur mattress and pillows…
Purchased tempur mattress and pillows absolutely amazing salesman Hayden at Doncaster Branch. New everything we needed to know about the items we bought would highly recommend x
Great service and good prices for…
Great service and good prices for decent mattresses
Excellent friendly staff at Doncaster
Excellent friendly staff at the Doncaster branch Sarah our salesperson was very knowledgeable and left you to browse and was there straight away when we had any questions.the sleep match is a great idea and a must to try .would definitely use dreams again in the future
Happy to deal with Dreams again!
The young gentlemen who delivered my bed, were on time, so polite, respectful and very helpful.
Friendly and knowledgeable service
Friendly and knowledgeable service. We were offered the option to split the order so we could get the main part earlier. Deliver, finance and cover options were all explained but the service was also efficient. Wasn’t “all business” though, we got a personal service.
Superking mattress
I bought a tempur mattress from their Doncaster store. The staff were brilliant! They Couldn't do enough for us. It's been a few weeks now for delivery. It came yesterday, the two delivery drivers Bobby & Joddy were absolutely fantastic!!! So friendly and helpful, It was well worth paying the extra to have them carry the extremely heavy superking mattress, right upstairs and put on the bed they even took the plastic off for me. I struggle with fibromyalgia, so this was a godsend. So well done Dreams.
the computer bed was great & we got the…
the computer bed was great & we got the correct mattress for my problems, the quality & feel of the mattress is great & it`s helped me get a better nights sleep. It wont make all my pain go away but its a step in the right direction to get a better nights sleep :) thanks Paul.
Great service knowledgeable staff
Dreams is the bed you want to buy
The staff listened to my needs, the staff took good care of me as an individual, fully explained the differences of the mattresses and explained the beds itself. We had a good talk about me and it felt I was truly cared for.
I highly recommend Dreams to any person wanting a bed.
Well looked after !
I was looked after from the moment I entered the store. Taken to what I needed and all options shown and guaranteed a best price. Can’t recommend this place more. Very helpful and understanding staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







