Bought new bed at Dreams Cwmbran, Friendly and knowledgeable staff who gave good advice (especially Jack) and made us feel welcome with offers of refreshments and asking if we needed help or... See more
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Excellent service. Good product range in store to try. Not rushed to decide. Sleep assessment machine most informative.not the cheapest store but trustworthy and knowledgeable. Interest free credit sa... See more
Good advice and choices available. Fair prices and deals. Told to choose payment method 7 days before delivery but this turned out to be more than the expected phone call advised. Delivered when expec... See more
Andy was so helpful, as was his colleague, in helping us tthrough all the permutations of mattresses, divans, headboard options and colours. Time was not a problem and we did not feel we were pressuri... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Cwmbran Retail Park, NP44 3JQ, Gwent, United Kingdom
- 01633 480899
4.9
Excellent
232 reviews
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My mother is over the moon
My mother is over the moon, she's very comfortable when she has gone to bed
9 March 2024
The staff in the shop were very nice…
The staff in the shop were very nice and very helpful. The delivery guys were excellent. All in all I had a great experience with Dreams Beds.
17 February 2024
Excellent service
Staff friendly and knowledgeable, very helpful.needed a new bed and mattress that situated my needs .
They advised what I needed .
Haven’t had any problems
Delivery was free
The-men who delivered the bed were very helpful and friendly . Put bed together very quickly and did a fab job .
Excellent service !
20 February 2024
Excellent service from sales to…
Excellent service from sales to delivery and free delivery too!
11 February 2024
Excellent service
We had excellent service from Dreams Cwmbran. We were served by Lynne on both the occasions that we visited. She was polite, professional and very knowledgeable about all of the products. On the 2nd occasion we chose the mattress we wanted and purchased pillows and mattress protector at the same time. We were given the delivery date which went ahead without any problems.
The main reason we went with Dreams was because of their 30-100 day mattress return policy as I had had problems with hip pain from my current mattress, so it was added confidence that we could have changed it should it not have suited. However the Prescott K mattress we have chosen has been very comfortable and has helped both my hips and my husband' s back. I would definitely recommend them
27 January 2024
Recommended to anyone with sleep problems involving back trouble.
Lynn.the boss.gave me good advice. Delighted with my extra firm mattress. Perfect for my back problems.
27 January 2024
Brilliant customer service
Elizebeth the store colleague was fabulous, we went in and quickly had a bed tailored to our needs at a good price!! A easy and enjoyable shopping experience!!
13 January 2024
Unprompted review
Best sleep I've ever had
Sales lady was so helpful
Not ar all pushy but very knowledgeable and efficient she made my day
1 December 2023
Really helpful lady in the shop
Really helpful lady in the shop . Quick delivery and took old mattress
10 December 2023
Great experience all round
Great experience all round. Stacey in the Cwmbran showroom was very friendly and helpful. She definitely knew her stuff. Taking the Sleepmatch test was also worthwhile to confirm the type of mattress I thought I should be looking for. The mattress was delivered in less than a week. The delivery team were also friendly and helpful.
25 November 2023
No complaints about the ladies in…
No complaints about the ladies in Cwmbran shop, they were excellent. Didn't truy to oversell, just gave us honest and useful information.
28 October 2023
Excellent bed delviery and service
Excellent bed, frame and service. Inc Delivery was great.
11 November 2023
Qualty service from start to finish…
Quality service from first entering the store through until delivery of new bed and removal of the old bed.
31 October 2023
Very helpful and patient staff
Very helpful and patient staff. Ended up buying more than had planned but didn't feel at all pushed or coerced into it.
30 October 2023
Unprompted review
Happy customer
Helpful knowledgeable staff really good experience and very good value and excellent product
21 October 2023
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